I applied online. The process took 4 months. I interviewed at Norfolk Public Library (Norfolk, VA) in Oct 2014
Interview
I had one in-person interview after submitting my application. The interview was with a search committee of 4 people in a variety of senior level positions. I spent an hour talking with the group in a casual and conversational environment.
Interview questions [1]
Question 1
Give an example of a difficult customer service experience and how did you handle it?