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      Opendoor

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      General Manager Interview

      23 Aug 2018
      Anonymous interview candidate
      Minneapolis, MN
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Opendoor (Minneapolis, MN) in Jul 2018

      Interview

      Extremely lengthy interview process (3 months from initial application to final interview). Somewhat disorganized process since HR staff didn't seem to know the status of new office openings and which positions were filled/open. I interviewed for the GM position for a market they intended to enter (Minneapolis). I have almost 20 years of experience owning/operating a very similar business (flipping properties) in this market that I scaled nationally. I had 5 phone interviews - 2 with HR, 3 with operations/management. The 3 operations interviews: -Interviewer #1 (names/titles cannot be revealed on Glassdoor) Case Study Style Interview on Analytics Interviewer #1 seemed to have solid experience in real estate and a good understanding of the challenges/realities of Opendoor's model. He was very open to, and even asked for, feedback about their business model based on my experience in the industry. He was very professional, engaging, quick, and asked very intelligent questions. -Interviewer #2 (names/titles cannot be revealed on Glassdoor) Case Study Style Interview on People Management Interviewer #2 asked highly relevant questions related to people management. He was open to feedback about their business model. He was very professional, a good people-guy, and seemed very sharp. -Interviewer #3 (names/titles cannot be revealed on Glassdoor) Case Study Style Interview on Operations Interviewer #3 is an attorney by trade/training and works in operations. I didn't really understand how that made any sense. She called me 15 minutes late for a phone interview - not a huge deal and she was very apologetic and nice about it. However, to me it reflects poorly on someone who runs operations to be late for anything. She also had an accent and spoke on a speakerphone, which made it very difficult for me to understand her. It made for some very awkward moments when I had to repeatedly ask her to repeat the question. I asked her some pretty basic operational questions that confused her and she needed clarification. I don't think she had any front-lines real estate experience, just startup type stuff. She was also somewhat defensive at times (not taking feedback well about their business model, and certain aspects of their operations approach). Overall, it wasn't a very engaging interview. After the interview, I researched her online and looked at her social media accounts. She did not appear to me as someone appropriate for the role of operations at a national real estate company. After doing fairly extensive research on the company, I also learned that most of the employees had no prior experience in real estate, which I found very strange for a real estate company trying to execute a highly-risky national model. Oddly, their job posting for General Manager actually seeks someone with a B.S. in Engineering or Economics. As someone who has been in the real estate space for almost 20 years, I'm not sure how either of those degrees would be particularly useful as a General Manager. The people at Opendoor also seemed quite young, another factor that I believe will be a challenge for them given the complexity/risky nature of real estate and Opendoor's business model. I think Opendoor needs to rethink some of the people they are putting into critical management roles. Otherwise, its investors will not see a profit for a long time. Opendoor is attempting to execute a model which requires GM's who have actual real estate buying/selling experience, have experienced the ups and downs of the market, have experienced the risks of being a holder of property (as opposed to a broker), and have the maturity to make intelligent buys in a rapidly/constantly changing industry that requires nimbleness/pivoting. MBAs and data science will only get you so far in real estate. And while data science is extremely important and can be leveraged very intelligently in real estate, that's only half the battle. They also need to focus on a litany of other things - they seem to be learning those things right now as evidenced by some of their operational issues. Lastly, to some extent it also seemed like the intention of the interviews was not for them to hire people, but more so to get insight from local/industry experts on operational problems they were experiencing. It was almost like they viewed their interviews as free focus groups. By the second or third interview, I questioned; 1) whether they even intended to enter the markets they were interviewing for, 2) how long it would take them to get up and running in a new market (they seemed very disorganized), and 3) their chances of survival in that new market once they entered it (based on the issues they shared and my experience in the industry).

      Interview questions [15]

      Question 1

      Transaction volume trends for newly opened offices (20-40-60-40-20).
      Answer question

      Question 2

      Seasonality implications.
      Answer question

      Question 3

      Market strength implications.
      Answer question

      Question 4

      Service fee pricing.
      Answer question

      Question 5

      How many staff did you manage and what kinds of things were they doing? What helped you?
      Answer question

      Question 6

      Share a time that you coached someone and it worked out well.
      Answer question

      Question 7

      How would you evaluate whether an in-house acquisitions employee is ready to move up in their role?
      Answer question

      Question 8

      Describe how you’ve handled difficult people.
      Answer question

      Question 9

      Manager X manages 2 acquisition associates. One finds out the other makes more than him, by a lot. That employee goes to Mgr X and Mgr X promises a raise. What would you say to that and what would you do?
      Answer question

      Question 10

      How would your employees describe the culture at your company?
      Answer question

      Question 11

      The pre-list stage is 50% longer than other offices. What things would you want to know and what would you do?
      Answer question

      Question 12

      The Renovations Project Manager is responsible for the QC stage once a project is complete. The timing is being impacted in this stage. What kinds of things would you look at? What would you do?
      Answer question

      Question 13

      How would you make the case to the COO that you may want to take a loss on some properties while you build the brand in that new market? And do you see an advantage in that?
      Answer question

      Question 14

      Your GC is getting behind and he tells you that he can’t keep up with all of the inventory. How would you handle that situation? What kinds of things would you look at?
      Answer question

      Question 15

      What kind of volume were you doing per month?
      Answer question
      12

      Other General Manager interview reviews for Opendoor

      General Manager Interview

      9 Apr 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Opendoor

      Interview

      I was contacted by a recruiter 4 weeks after applying to the GM role. She asked to schedule time, which I promptly did via the scheduling link. 5 minutes before our interview was set to start, she texted me asking to move it to another day. I provided availability but she never followed up. I also followed up by email several days later but I wasn't granted the professional courtesy of a response. Don't recommend this one.

      Interview questions [1]

      Question 1

      Why do you want to be in this space?
      Answer question
      2
      avatar
      Opendoor response
      5y
      Thank you for leaving us feedback regarding your process. Our goal is to provide an excellent experience for everyone and we absolutely fell short here. We are taking your feedback and using it to make improvements to our processes moving forward. Thank you again and we apologize for any inconvenience.

      General Manager Interview

      1 Jul 2022
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Opendoor (San Francisco, CA) in Mar 2019

      Interview

      4 rounds with presentation to a panel in the 3rd round. Multiple discussions with HR and a skip-level leadership interview as well. Presentation was based on market for the hire and panel had cross-functional leadership who would be collaborators in that role.

      Interview questions [1]

      Question 1

      What metrics have you used in the past? They are big on metrics.
      Answer question

      General Manager Interview

      3 Oct 2018
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 8 weeks. I interviewed at Opendoor

      Interview

      Multiple calls then in person followed by trip to HQ in San Fran. Ended up giving position to someone already on the team. Waste of a lot of time in my opinion, especially because they did not even call me to tell me the position was filled and I did not get it. Extremely unprofessional.

      Interview questions [1]

      Question 1

      Provide a presentation on the market with acquisition criteria.
      Answer question

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