Prager Metis CPAs Level II Helpdesk Analyst Interview Questions

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Prager Metis CPAs

Interviews

Level II Helpdesk Analyst Interview

17 May 2022

Anonymous interview candidate

Declined offer

Neutral experience

Easy interview

Application

I applied through a staffing agency. The process took 1 week. I interviewed at Prager Metis CPAs (Monmouth Junction, NJ)

Interview

I had two interviews. 1st interview was with the Director of IT. He basically explained the role in more detail and asked questions on what I had experience with. The 2nd interview was with the Help Desk Supervisor who also asked about my experiences working in IT. Interview was done via Teams

Interview questions [6]

Question 1

How do you handle a difficult user?

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Question 2

Do you have experience with remote end users?

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Question 3

Have I served internal/external teams?

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Question 4

Have you ever worked remotely?

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Question 5

If you have 2 laptops and 1 could not connect, what would you do?

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Question 6

What are your career goals?

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Level II Helpdesk Analyst Interview

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Level II Helpdesk Analyst Interview

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