They call you from a # that is blocked by your phone carrier. You have to call your carrier and tell them to unblock it. That’s the 1st issue. Next when you have the interview it is NOT an interview. All this lady did was ask me about what happens if I lose internet, or power? I explained duh I reach out to my Supervisor and alert them ASAP. What if it’s down for long periods of time, uhm same thing. Then I hop back on to make up my time and work. Then I was asked what’s hardwired and wifi? Like how is this an interview? Nothing about my CSR experience, references, nada. Only asking me questions about my Internet. I then received the we went with other candidates who closely match our needs. So you dismiss someone based off what? Who can control if their internet goes down? Lmfaoooo This interview process was a JOKE! Maybe focus on my CSR experience, and confirm how a hard worker I am, responsible, respected and top performer. Nope… this was not asked about or done.