1.What interests you in the CSR role? 2.Please briefly describe your current or past experiences that you feel most closely relate to this position? 3.What are some accomplishments or milestones that you are most proud of? 4.Tell me about a time when you made a mistake. How did you fix it and what did you learn? 5.Tell me about a time when you exceeded a customer's expectations? 6.Tell me about a customer sale (e.g. suggesting/upselling a product or service) you are most proud of? 7.What is something that is not on your resume or on this video that you would like