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      Rover.com

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      Customer Experience Representative Interview

      7 Jun 2018
      Anonymous employee
      Seattle, WA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Rover.com (Seattle, WA) in May 2018

      Interview

      Two phone interviews One 4 hours in-person interview The in person interview was three sets of 1 hour long interview with 1 or 2 people at a time. Then this was followed with about 20 minutes of shadowing someone in this position to get a feel for the job What advice would you give to a sitter who is experiencing dog anxiety

      Interview questions [1]

      Question 1

      Describe a time you went above and beyond for a customer Tell us about a time you dealt with dog aggression and how did you handle it Have you ever received feedback about your work performance and how did you go about acting upon this feedback
      Answer question

      Other Customer Experience Representative interview reviews for Rover.com

      Customer Experience Representative Interview

      30 Oct 2017
      Anonymous interview candidate
      Seattle, WA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Rover.com (Seattle, WA) in Oct 2017

      Interview

      They began with a written preliminary interview. Basically, they want you to describe similar work experience, get a feel for your personality type, how you problem solve, and how you will deal with difficult situations. I then did two phone interviews. They both ask similar questions to the written questionnaire. The hiring team is kind and friendly. It was an enjoyable process.I completed these steps before being told they offered the position to someone else.

      Interview questions [1]

      Question 1

      I was asked how my current position has prepared me for their position descriptions.
      Answer question

      Customer Experience Representative Interview

      27 Sept 2017
      Anonymous interview candidate
      Seattle, WA
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Rover.com (Seattle, WA) in Sept 2017

      Interview

      I applied for the position online and was contacted a few days later via email to set up a phone interview. I spoke with the recruiter who was very pleasant and we went over behavioral/structural questions for about 30 min. I was set up with another phone call the next day with a different employee. I was invited for an on site interview via email the following week. The on site interview was relaxed as many other reviews state and I felt very comfortable. It was a three hour interview, so it was pretty tiring afterwards. Questions were a mixture of behavioral/structural. It seemed that there were a list of questions given to each person interviewing and they chose randomly from the list. Unfortunately, I was not offered a position, but I had a great experience interviewing with the company.

      Interview questions [1]

      Question 1

      What was your favorite part of the interview process so far? If there was any question asked of you and you had the perfect answer, what would it be?
      Answer question

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