Glassdoor users rated their interview experience at Service NSW as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Engagement Specialist and rated their interviews as the hardest, whereas interviews for Engagement Specialist and roles were rated as the easiest.
The hiring process at Service NSW takes an average of 14 days when considering 1 user submitted interviews across all job titles. Candidates applying for Engagement Specialist had the quickest hiring process (on average 14 days), whereas Engagement Specialist roles had the slowest hiring process (on average 14 days).
Friendly panel and make me comfortable. Ask about five questions STAR based. One is situational scenario-based question. There were three in the interview, and it was online mode. Did take 1 and half months for an update
I applied online. The process took 2 months. I interviewed at Service NSW (Sydney) in Nov 2025
Interview
I had a phone Screen directly with a Group PM/Future reporting manager, online psychometric testing, online panel interview with a product test scenario that is given to you on the day, and you're provided with 30 minutes to process the information you're given, work out what questions to ask, and what recommendations to provide, all while you're on the call.
Interviewers are great. On the other hand, HR is so inundated that they don't get back to you, and send out confirmations with minimal notice to clarify or make changes.
Got to final stage and ghosted after that. Had to log on to their portal to see that applications closed, didn't even receive an email notification, or a response to my requests for feedback.
Interview questions [1]
Question 1
Tell me about yourself and why you’re interested in working with SNSW,
What is product management to you?
Tell us about a time that you failed, and what you learnt from it,
Why government or public sector?
How do you collaborate/prioritise in cross functional teams and with competing requests
Tell us about a time when you had to present a challenging or difficult message to your staff or colleagues. How did you do it and how did it turn out?
I applied online. I interviewed at Service NSW in Nov 2025
Interview
Good interview process, a shame they outsource to agencies as I had to chase mine for an outcome which was disappointing. It doesn’t make sense that a government agency can’t afford to employ full time staff from the get go