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      SoFi

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      Customer Service Representative Interview

      23 Feb 2017
      Anonymous interview candidate
      Cottonwood Heights, UT
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at SoFi (Cottonwood Heights, UT) in Feb 2017

      Interview

      My interview was a disaster. It was completely obvious that they were not prepared for me to come in. They had no idea what they were doing. My interview was with one of the managers and you could tell he did not want to be at work that day. He did not smile nor act friendly. He quickly asked me a few questions and I was out of there in 5 minutes. I could tell he did not want to talk to me. I tried to be my happy, positive, upbeat self, but it is extremely hard when the other person acts like work is the last place they want to be. When I got an email a few days later that I was not selected, I was not surprised. In fact, I was actually relieved. Why would I want to work for a company who treats prospect employees like that? He did not make me feel welcome at all and had such a negative attitude. I have quite an impressive resume with lots of customer service background, and even if they would have offered me a position, I would have declined it.

      Interview questions [1]

      Question 1

      In 5 minutes, tell me a little bit about yourself.
      Answer question
      7

      Other Customer Service Representative interview reviews for SoFi

      Customer Service Representative Interview

      5 Feb 2022
      Anonymous interview candidate
      Jacksonville, FL
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at SoFi (Jacksonville, FL) in Nov 2021

      Interview

      The Company took me on 3 interviews but didn't give me a reason why i wasn't chosen after 2 weeks waiting for an email. I emailed back to ask why I wasn't chosen and I received no reply.

      Interview questions [1]

      Question 1

      Lots of Previous Employer Questions, and How I dealt with different situations
      Answer question
      avatar
      SoFi response
      4y
      Thank you for taking the time to leave an honest review of your interview experience. We strive to provide every candidate with timely and transparent communication throughout the interview process, and your experience is not indicative of the standard we hold our team to. We sincerely apologize. Your time is valuable, and we appreciate the time you dedicated to interviewing with us. If you are open to it, we would like the opportunity to understand your experience 1:1, so please reach out to us at recruitinginterviews@sofi.org to set up a call to continue this conversation. Thank you again for your feedback, and we wish you the best of luck in your job search. Take care.

      Customer Service Representative Interview

      19 May 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at SoFi

      Interview

      After you apply a recruiter gets in contact with you to complete a couple assessments. The recruiter that contacted me was nice and the assessments were based on computer skills.

      Interview questions [1]

      Question 1

      Are you a team player
      Answer question
      avatar
      SoFi response
      4y
      Congratulations on your offer! We are so glad to hear you had a positive interview experience with us! Welcome to the SoFi family, and if you have any additional feedback to help us improve this process for future candidates, please email us at recruitinginterviews@sofi.org.

      Customer Service Representative Interview

      29 Oct 2020
      Anonymous employee
      Jacksonville, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at SoFi (Jacksonville, FL) in Sept 2020

      Interview

      The process was a very smooth and easy transition. Everyone was really nice and informative about what the process would be like. The recruiter did a great job of keeping me informed on what was going on in the application process. It only took a couple of weeks for the hiring recruiter to let me know if I was hired.

      Interview questions [1]

      Question 1

      How did you hear about Sofi?
      1 Answer
      avatar
      SoFi response
      5y
      Congratulations on your offer! We are SO excited to welcome you to the SoFi family. We appreciate you taking the time to share your interview experience with us, and are glad to hear it was a positive one. If you have any additional feedback that can help us further improve the experience for future candidates, feel free to send them to recruitinginterviews@sofi.org.

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