Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Swagelok overall takes an average of 4 days.
Common stages of the interview process at Swagelok as a Customer Service Representative according to 1 Glassdoor interviews include:
Group panel interview: 20%
IQ intelligence test: 20%
Drug test: 20%
Presentation: 20%
Personality test: 20%
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First interview was a phone interview. Quite lengthy for a intro call. Moved onto second round which was a personality test. This wasn't your standard personality test, there were timed parts and problem solving questions. Then moved onto a Zoom call with 4 other staff members.
I applied online. I interviewed at Swagelok (Schnecksville, PA) in Aug 2023
Interview
Phone interview with HR Manager. Good conversation went well. Company history/description was provided, how dept is set up, expected work schedule, sales territory covered, & my reasons for wanting to work at Swagelok.
Very in- depth process, but everyone was approachable and friendly. Interviews consisted of 4 Microsoft Teams meetings (lasting roughly an hour each). Many of the same questions were asked on each call, which seemed redundant. I was also asked to complete some examinations and provide reference letters. Was very time consuming overall.
Interview questions [1]
Question 1
Tell me about a difficult situation you've encountered in your previous position.
Long interview process starting with recruiter, phone screen and in-person twice. Interviews with future coworkers on top of management that were kept to a short amount of time because they had to go back to work.
Interview questions [1]
Question 1
Standard interview questions- nothing out of the ordinary.