The Elms Hotel and Spa interview questions

The interview process was very relaxed, the interviewer was a new catering manager and the hiring manager. After the interview the catering manager stated "awesome, we would hopefully get you started the last week of April to get you insurance". We shook hands and as I was leaving, the hiring manager stated she would get paperwork going, It is currently about mid May with no call backs. I have called multiple times in multiple weeks, the only time the hiring manager talked to me was when she answered the phone first. It is a highly unprofessional way this business is run if this is how they are hiring. If it was a "no" make that statement clear or give a call back.