I applied in-person. I interviewed at Think Hospitality (Miami, FL)
Interview
1. Application/resume screen – HR or a recruiter reviews your background, often looking for hospitality experience or transferable operations/leadership experience.
2. Phone/video screen – 20-30 min with HR or a recruiter, mostly logistics, salary range, availability, and a quick read on communication skills.
3. Department or hiring manager interview – Usually the person you’d report to (Operations Manager, GM, or AGM). Expect questions on handling staffing shortages, guest complaints, budgets/P&L, and how you’ve managed teams.
4. Panel interview – Common at hotels: you might meet with several department heads (Front Office, Housekeeping, F&B) since operations roles touch every department.
5. Property tour / working interview – Some hotels have you walk the property or even shadow a shift, especially for ops roles, to see how you interact with staff and notice operational details.
6. Final interview with GM or regional leadership – Especially for management-level positions, often more about culture fit and vision.
7. Reference and background check – Then an offer.