I applied online. The process took 2 weeks. I interviewed at Thrivent (Birmingham, AL) in Aug 2023
Interview
This was the secondary interview sith two call center managers within the Healthcare insurance side of the call center. Total interview time was 50 minutes with about 6 questions as well as introduction and question asking period. STAR based interview style. Virtually din through Microsoft Teams.
Interview questions [3]
Question 1
Tell me about a time you had to deal with conflict from customers or coworkers?