Thyme Care Patient Coordinator Interview Questions

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Thyme Care

Interviews

Patient Coordinator Interview

14 Jul 2025

Anonymous interview candidate

No offer

Neutral experience

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Interview

I applied for the Practice Coordinator role at Thyme Care on June 29. On July 10th, I was invited to complete a pre-recorded video interview, where I had to respond to a series of thoughtful and relevant questions. Each question had a 2-minute time limit, and I was allowed to re-record my answer only once, which added some pressure but still gave a fair shot at improving my response. I've submitted the interview and am currently waiting to hear back. I'm sharing the 8 questions I was asked in hopes that it helps others prepare as well.

Interview questions [8]

Question 1

Do you have experience in telehealth healthcare startups or in a role assisting members in need? In a telehealth environment, do you work against any specific metrics at work?

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Question 2

Describe a major change that occurred in a job that you held. How did you adapt to this change? Walk me through the steps you took to figure out what to do in that situation. Please be specific, not general.

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Question 3

Give me an example of a time you had a difficult conversation with a member or patient. How did you handle the situation? How do you handle difficult conversations with members or patients? What skills do you deploy? Be specific, not general.

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Question 4

How do you evaluate an individual's needs? What will you do to help address them once the needs have been identified?

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Question 5

Can you tell me how you handle stressful situations at work? How do you keep calm and collected during stressful encounters?

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Question 6

Tell me about one of your favorite experiences working with a team and contributions you made. What do you like working with a team? What is a situation that you were proud of your contributions working on a team together? How do you use tools like Slack, email, Salesforce, Trello during your workday?

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Question 7

Have you worked remotely before? What tools are you familiar with? Are you able to take calls in a dedicated quiet space?

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Question 8

What shift do you prefer?

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Thyme Care

Patient Coordinator Interview

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Patient Coordinator Interview