I applied online. The process took 4 weeks. I interviewed at Turas Nua (Tipperary) in Sept 2023
Interview
Telephone screening call initially then a face to face interview. Two people interviewing and they were very nice and put me at ease because I was very nervous. About 8 questions on various topics to show my customer service experience and dealing with people
Interview questions [1]
Question 1
Give an example of dealing with a difficult customer
Phone screen and then an interview online with two managers. Questions were relatively easy to answer if you had the right experience and could give examples to demonstrate things like teamwork and problem solving.
Interview questions [1]
Question 1
Give an example of dealing with a difficult customer
Competency based interview - some basic questions and follow up/probing questions. Overall a good experience with a very quick turnaround. Process was quite standard questions were normal competency based questions.
