I applied online. The process took 1 week. I interviewed at Unum in Oct 2018
Interview
After completing my application online, I had a phone interview with a Human Resources Representative which took about 45 minutes. The next step was a virtual interview with 2 managers. This interview took approximately an hour. It was a behavioral interview (review STAR Technique to prepare).
Interview questions [1]
Question 1
Tell us about a difficult problem you successfully resolved. What was the problem and what was the solution you came up with? Walk us through your thought process.
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.