I applied online. The process took 2 weeks. I interviewed at Unum
Interview
I applied online and then had a phone screening with Calle. She was very professional and informative throughout the process, Next, I was offered a 2 person panel interview which was conducted online through video conferencing. The interview lasted about an hour. The interviewers were very thorough yet personable. They asked a series of behavioral based questions. The interview ended with a mock phone call. I would suggest taking time to reflect on your resume and past experience along with doing some research on the company. This is not an interview you can ace without some preparation. They are looking for the right fit for the position and the company. Everyone was very professional and made you feel at ease throughout the hiring process. Great experience!
Interview questions [1]
Question 1
Tell me about a time when you dealt with an upset customer and what steps you took to diffuse the situation (not exact wording)
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.