It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied online. I interviewed at Unum (Chattanooga, TN) in Jul 2019
Interview
The interviewing process was fairly quick and effective. I answered questions over the webcam and submitted them. Then was called for an on-site interview, then the next day was called with an offer. The hiring process took about 2 weeks and the communication process was very good. Everything was clearly understood.
Interview questions [1]
Question 1
Q: Since you have only worked part time how do you think transitioning to full time will be?
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.