Thank you for the feedback. We sincerely apologize for such an unfortunate experience. We moved offices in December of 2016 and there were a few hiccups during the transition. While our address was changed on our website, and other online directories, Google was inaccurately directing some visitors to the old office - rather than the updated location. Unfortunately, we didn’t become aware of this issue right away and it led to regrettable confusion in a few cases. With regard to our lack of communication, this is not the norm. We take communication seriously and apologize that, somewhere in the craziness of the move and all the logistics it brought with it, this simply fell through the cracks. We can understand how frustrating this must have been for you. We would love the opportunity to speak to you directly in more detail. If you are open to it, please email us at info@valnetinc.com and we will contact you.