Initial HR Screening (15-30 mins): Resume discussion, experience verification, salary expectations, shift availability, and basic behavioral questions.
Technical/Operational Round (30-45 mins): Questions on KPIs (CSAT, AHT, FCR), SLA management, coaching scenarios, and tools like Google Workspace, JIRA, Salesforce.
Interview questions [1]
Question 1
When you can They asked about a specific instance where I had to coach an underperforming team member to improve their metrics while maintaining team moralejoin