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      WSECU

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      Loan Officer Interview

      25 Feb 2017
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at WSECU in Feb 2017

      Interview

      I applied for a job that was far away because I was going to move and I wanted to have a good job lined up. I had read a lot of positive reviews on Glassdoor, and I have had positive working experience with credit unions before, so I applied to WSECU. A couple of days later, a rep called to set up a phone interview. This was nice, since a lot of companies won't interview or hire long distance. The phone interview was with two people. They called a few minutes late, but it happens. It was pretty basic behavioral and experience interview questions. It went fine. Neither spectacularly good or spectacularly awful. They say in the interview that they want to find someone by the end of February, so when I don't hear back for a couple of weeks, I figure they went in a different direction. Then an HR person calls me unusually late (like 7PM) and tells me that I'm one of the finalists for the job, so could I go online again and give them permission to check my references and would I be available to start the first week of March. I go on, and I do everything she tells me. I give three professional and three personal references on Friday. The next Wednesday afternoon, I get another job offer. So before I turn it down, I think I should call up the good people of WSECU to make sure I'm still in the running. It's been three business days, which in my experience is about how long a background check takes. I think they might be almost done. No one answers, so I leave a message just asking about my status. That night, I get contacted by a several of the references I gave, letting me know that WSECU called them and they said nice things. They even called the last person I listed, which leads me to believe that they called everyone I listed. So I figure I'll hear back the next day one way or the other. No such luck. They still haven't called me back. In my experience in customer service, you would never not return a phone call by the end of the next business day, at the very latest. Maybe they don't think potential hires deserve such consideration, which is odd, but I don't know their culture so I'm not one to judge. I do know that the beginning of March is less than a week away and I live across the country, so they either have no respect for my time and how long it takes to move across the country, or they don't think they should have to tell people that were "finalists" for a position that they didn't get it and they should look elsewhere (which also indicates a lack of respect). I might be an anomaly, because I know people slip through the cracks, and it seems like most people like working here, but I personally had a confusing and unsatisfying experience.

      Interview questions [1]

      Question 1

      Tell me about a time you had an unhappy customer.
      Answer question
      1
      avatar
      WSECU response
      9y
      We appreciate your feedback regarding your experience for the Loan Officer position. Once we’ve selected finalists, we get permission to run the background and credit check and to contact references. There are many factors within this process that impact the time it takes to get results. We’ve currently experienced a turnaround time that is longer than the 3 business days that you mentioned. The interview process took longer than anticipated so as of yet, we haven’t filled this position. Our practice is to return calls promptly, and it sounds like this time we missed that mark. We apologize for any inconvenience it may have caused you. It is also our policy to personally contact each candidate who interviews with us to let them know the status after a decision has been made. Again, we thank you for letting us know what happened; we are always looking for ways to improve the candidate experience.