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      YHA (England & Wales)

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      Related searches: YHA (England & Wales) reviews | YHA (England & Wales) jobs | YHA (England & Wales) salaries | YHA (England & Wales) benefits
      YHA (England & Wales) interviewsYHA (England & Wales) Contact Centre Advisor interviewsYHA (England & Wales) interview


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      Contact Centre Advisor Interview

      28 Mar 2017
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 1+ week. I interviewed at YHA (England & Wales)

      Interview

      Telephone interview with pre set questions about your experience "tell us a time when..." type things followed by a face to face interview. They will also ask you to research a hostel to talk about in your interview, this is basically to see how well you can "sell" it

      Interview questions [3]

      Question 1

      Not all calls are easy, explain how you would handle a difficult call where the caller is very angry about something
      Answer question

      Question 2

      What do you know about YHA
      Answer question

      Question 3

      Tell us a time when you have exceeded customers expectations
      Answer question
      avatar
      YHA (England & Wales) response
      7y
      Thanks for taking the time to leave a review with regards to your interview with YHA (England and Wales) and for all your hard work whilst employed with us. Positive reviews allow us to highlight to other employees and potential candidates why we are a great charity to work for, whilst constructive criticism allows us to reflect and make improvements for the future. If you wish to offer any further feedback we now have an employee feedback email address: employeefeedback@yha.org.uk

      Other Contact Centre Advisor interview reviews for YHA (England & Wales)

      Contact Centre Advisor Interview

      7 Jun 2018
      Anonymous employee
      Matlock, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at YHA (England & Wales) (Matlock, England) in Mar 2014

      Interview

      Was called a few days after an interview for a short telephone interview, 1 week later went to interview. Questions were easy, friendly panel. Very positive experience. The whole process lasted about 10 days and the interview lasted around 45 minutes.

      Interview questions [1]

      Question 1

      Skills and experience etc
      Answer question
      avatar
      YHA (England & Wales) response
      7y
      Thanks for taking the time to leave a review with regards to your interview with YHA (England and Wales) and for all your hard work whilst employed with us. Positive reviews allow us to highlight to other employees and potential candidates why we are a great charity to work for, whilst constructive criticism allows us to reflect and make improvements for the future. If you wish to offer any further feedback we now have an employee feedback email address: employeefeedback@yha.org.uk

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