Interview process was typical for a job at this level. First interview - Recruiter (30) second interview - VP Customer Exp. (1hr) Third interview Panel - VP CX, VP Integration, CSM Fourth Interview - COO/VP CX Questions where standard, you're going to be asked to do a "case study" - which isn't a case study, It's a one pager and you're building a business plan for them to note and take your ideas.