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      Customer Support Engineer Interview

      30 Mar 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at strongDM in Feb 2022

      Interview

      Interview process was pretty good, although some of the time for feedback based on technical challenges were a bit shorter than what might be ideal to allow for questions and feedback. Structure to meet with different staff was refreshing and enjoyable, and the challenges presented were pretty interesting. My only criticism around that would be one test involved standing up a web server using strongDM to protect it, requiring candidates to potentially pay for a cloud service isn't ideal for interviewing (though most likely it can fit in a trial instance). Overall a pretty great experience.

      Interview questions [1]

      Question 1

      Questions were a mix based largely on the presented challenges which helped show current knowledge and capabilities, with the expectation the candidate isn't the expert necessarily. Good focus on soft skills questions in relation to customer interaction, including working through past strongDM tickets.
      Answer question
      1