Overview

SB Joinery is looking for a motivated and detail-oriented IT & Document Control Assistant to join our team. This is a varied, hands-on role split between providing first-line IT support across the business and assisting the CAD & Projects team with document control administration. The successful candidate will be organised, technically minded, and comfortable working across different systems and teams.

Key Responsibilities

IT Support

• Provide first-line IT helpdesk support to staff across the business, resolving hardware, software, and connectivity issues
• Set up, configure, and maintain end-user devices including desktops, laptops, and peripherals
• Support day-to-day administration of IT systems including email, shared drives, and cloud services and software
• Assist with network troubleshooting and liaising with third-party suppliers and ISPs where needed
• Help maintain the IT asset register and support IT asset management processes
• Escalate complex issues to the IT Manager and assist with second-line investigations where appropriate
• Support the rollout of IT projects, including software deployments and infrastructure changes
• Assist with basic Linux/Unix server administration tasks as required
• Assisting with phone system administration

Document Control

• Upload and manage CAD drawings and project documents across platforms including Procore, SharePoint, and other project management tools
• Ensure all documents are filed in the correct folder locations and comply with SBJ naming conventions and standards
• Carry out document revision checks and flag any non-compliance to the CAD Manager
• Liaise with the CAD and Projects team to ensure documents are issued and received correctly
• Assist with general administrative tasks within the CAD & Projects department as required

Skills & Experience

Essential

• Previous experience in an IT support or helpdesk role, or a strong demonstrable interest in IT
• Good working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, Excel)
• Strong attention to detail — particularly important for document control tasks
• Highly organised with the ability to manage multiple tasks and priorities
• Good communication skills and a professional, helpful manner
• Comfortable working independently and using initiative
• Previous experience in an IT support or helpdesk role, or a strong demonstrable interest in IT
• Good working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, Excel)
• Strong attention to detail — particularly important for document control tasks
• Highly organised with the ability to manage multiple tasks and priorities
• Good communication skills and a professional, helpful manner
• Comfortable working independently and using initiative

Desirable

• Basic understanding of networking concepts (DNS, DHCP, VLANs, Wi-Fi)
• Familiarity with coding, scripting, or automation (any language)
• Exposure to Linux/Unix environments or server administration
• Intermediate or above Excel skills
• Experience in a construction, manufacturing, or technical environment
• Basic understanding of networking concepts (DNS, DHCP, VLANs, Wi-Fi)
• Familiarity with coding, scripting, or automation (any language)
• Exposure to Linux/Unix environments or server administration
• Intermediate or above Excel skills
• Experience in a construction, manufacturing, or technical environment

Person Specification

• Methodical and thorough — takes pride in accuracy and getting things right

• Self-motivated with a willingness to learn new systems and tools

• A team player who can work collaboratively across departments

• Adaptable — comfortable switching between IT and administrative tasks depending on business need

• Discreet and trustworthy when handling business-sensitive information

Pay: £28,000.00-£35,000.00 per year

Benefits:

• Bereavement leave
• Company pension
• Free parking
• On-site parking
• Profit sharing

Experience:

• IT support: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person