• Work with insurance brokers and direct clients to handle enquiries.
• Respond to customer and broker queries.
• Provide accurate information to customers and brokers about their insurance policy.

• Maintain effective working relationships with brokers and customers.
• Produce documentation, creating and issuing correspondence to customers and brokers.
• Build your knowledge of our products and services to become a subject matter expert.
• Play your part in a culture of change as an individual and as a team member.

• The ability to work, both, as part of a team and independently
• A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence.
• A keen eye for detail and high level of accuracy
• A deep understanding of what good customer service involves.
• Excellent organisational skills and the ability to prioritise.
• The drive to continually improve the way we work and the services we provide.

• Analysis and decision making
• Relationships
• Performance focus
• Communication and influence
• Resilience and adaptability

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support

#ERSLI