Opportunity information

Salary £24000 per year
Duration 17 months
Advert closing date 23/06/2026

Description

Are you interested in technology, problem-solving and improving digital experiences?

McCarthy and Stone are looking for a motivated and analytical Digital Business Analyst Apprentice to join our Digital Technology team.

This is an exciting opportunity for an individual who wants to begin a career in digital delivery, business analysis and digital transformation.

As part of this apprenticeship, you will be enrolled on a recognised Business Analyst qualification, combining structured learning with hands-on experience supporting website enhancements, digital projects and business improvement initiatives.

Working alongside experienced Business Analysts, Product Owners, Developers and stakeholders across the business, you will support business analysis activities including requirements gathering, documentation, testing and continuous improvement across digital projects and website enhancements. Throughout the apprenticeship, you will receive structured learning, mentoring and hands-on experience across the full digital delivery lifecycle, with responsibilities increasing as your skills and confidence develop.

Key Responsibilities

Business Analysis Support

With training and support, you will:

• Participate in requirements gathering activities to understand business problems, user needs and delivery objectives.
• Learn how to translate requirements into clear user stories and supporting documentation.
• Assist in gathering, documenting and analysing business requirements for digital projects and website enhancements.
• Observe and gradually participate in stakeholder meetings, workshops and discovery sessions with support from the team.
• Support the creation and maintenance of business requirements documents, user stories, process maps and functional specifications with guidance from senior team members.
• Contribute ideas and observations that may help improve business processes, customer journeys and digital experiences.
• Support project teams by helping ensure requirements and actions are documented clearly and followed through appropriately.
• Maintain accurate project documentation and requirements records.

Website Enhancement & Digital Projects

You will:

• Support the delivery of website improvements and new digital functionality.
• Assist with reviewing website feedback, customer insights and business requests.
• Support backlog organisation and help maintain enhancement requests under guidance from the Digital Technology team.
• Participate in testing activities to ensure solutions meet business requirements.
• Support the coordination and testing of new features and digital products.
• Assist in monitoring project progress and reporting on outcomes.
• Support post-release reviews by analysing feedback, reporting and outcomes to help identify future improvements.

Process Improvement & Data Analysis

You will learn how to:

• Map current and future business processes.
• Support analysis of data to help identify trends, issues and opportunities for improvement.
• Support the production of reports, dashboards and project updates.
• Gather feedback and review reporting and performance data to help measure the success of implemented solutions and identify improvements.
• Contribute ideas that improve operational efficiency and customer experience.

Stakeholder Engagement

You will:

• Begin building professional relationships with colleagues across multiple departments.
• Support workshops, meetings and project discussions.
• Assist with communication activities throughout project lifecycles.
• Help ensure stakeholders remain informed of project progress and outcomes.
• Develop confidence in communicating updates, ideas and recommendations.

General Responsibilities

• Participate fully in apprenticeship learning activities and coursework.
• Balance apprenticeship study commitments alongside day-to-day work responsibilities.
• Work collaboratively with Digital, Technology and Business teams.
• Support project planning, documentation and delivery activities.
• Follow company processes, governance standards and best practices.
• Contribute ideas and recommendations for continuous improvement.
• Take ownership of personal learning and professional development.

What Success Looks Like

Throughout your apprenticeship, you will work towards:

• Developing a strong understanding of business analysis principles and techniques.
• Producing increasingly clear and accurate business requirements and project documentation with support where required.
• Contributing positively to the delivery of website enhancements and digital initiatives.
• Building positive relationships with stakeholders across the organisation.
• Contributing to process improvements and customer experience enhancements.
• Successfully completing apprenticeship coursework and assessments.
• Building the skills and confidence required for a future Business Analyst role.

Key Performance Measures

• Completion of apprenticeship qualification and associated learning objectives.
• Quality and accuracy of business requirements and project documentation.
• Reliable support of website enhancement and digital project activities.
• Effective participation in workshops, testing and project activities.
• Positive stakeholder feedback and engagement.
• Contribution to process improvement initiatives.
• Demonstrated growth in business analysis, communication and problem-solving skills.
• Demonstrated willingness to learn, accept feedback and continuously improve.

Key Stakeholders

Internal

• Digital Technology Team
• Marketing
• Sales
• Customer Service
• IT, SF & Infrastructure
• Data & Analytics Teams
• HR
• Finance
• Operations

External

• Digital agencies
• Technology partners
• Software vendors
• Consultants and implementation partners

Entry requirements

Essential Requirements

• A genuine interest in technology, digital products and problem-solving.
• Strong communication and interpersonal skills.
• Curious mindset with a desire to understand how businesses operate.
• Good attention to detail and organisational skills.
• Ability to analyse information and think logically.
• Comfortable learning new systems and technologies.
• Ability to work collaboratively within a team and develop confidence working independently over time.
• Good written communication and documentation skills.
• Positive attitude and willingness to learn.

Desirable

• Qualification in Business, IT, Computing, Digital Technology, Mathematics or a related subject.
• Understanding of websites, apps or digital technologies.
• Experience of using Microsoft Office applications.
• Exposure to project work through education, volunteering or personal projects.
• Interest in customer experience, technology or digital innovation.

Skills & Behaviours

We're looking for someone who is:

• Curious and inquisitive
• Analytical and detail-oriented
• Organised and proactive
• Developing confidence in communication and stakeholder interaction
• Collaborative and team-focused
• Adaptable and eager to learn
• Customer-centric in their thinking
• Professional and dependable
• Positive, resilient and open to feedback
• Passionate about technology and digital transformation

Training to be provided

What You'll Be Learning

During your apprenticeship, you will gain experience in:

• Business analysis techniques and methodologies
• Requirements gathering and stakeholder engagement
• Digital product and website development processes
• User experience (UX) and customer journey mapping
• Working within agile sprint-based digital delivery teams
• Process mapping and business improvement
• Data analysis and reporting
• Testing and quality assurance
• How to review reporting, outcomes and user feedback to support continuous improvement
• Change management and user adoption
• Digital transformation and innovation

Things to consider

What We Offer

• Fully funded Business Analyst Apprenticeship qualification.
• Structured learning and development programme.
• Dedicated mentoring, coaching and structured support from experienced Digital Technology and CRO team members.
• Exposure to a wide variety of digital projects and technologies.
• Opportunities to work on website enhancements, digital products and transformation initiatives.
• Hybrid and flexible working arrangements.
• Career development opportunities within Digital Technology.
• Potential progression into a permanent Junior Business Analyst or Business Analyst role upon successful completion of the apprenticeship.

Interviews will be taking place between 7-10th July, with a start date in late September.

Skills required

Array

Future prospects

Upon successful completion of the apprenticeship, there may be an opportunity to progress into a permanent Business Analyst role within the Digital Marketing team.

Hours per week 37.5
Working week Monday-Friday
Apprenticeship standard Business analyst (Level 4)

Bournemouth, Dorset, United Kingdom, BH8 8AQ