JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Digital Platform Training Lead (Experience)
Department: Workplace Experience
Location: NY, London, Europe

About JLL
JLL is a leading professional services firm that specializes in real estate and investment management. Our comprehensive range of services helps companies around the world achieve their ambitions by delivering exceptional workplace experiences. With a strong global presence across 400+ client accounts, JLL is committed to shaping the future of work and creating environments that drive productivity, engagement, and well-being.

Join Our Team

At JLL, we believe that continuous learning and development are fundamental to delivering exceptional workplace experiences. As the Digital Training Platform Project Lead for our new AI-powered Experience Upskilling App, you will spearhead the global rollout of a revolutionary learning platform that will transform how we develop and upskill our 45,000+ on-site employees worldwide. Join us in democratizing personalized learning and driving measurable improvements in performance and satisfaction across our global workforce.

Position Summary

The Digital Training Platform Project Lead is responsible for managing the end-to-end implementation, deployment, and optimization of JLL's new AI-powered Experience Upskilling App across 400+ global client accounts. This role combines strategic project leadership with hands-on execution, overseeing the transformation from our current training capacity of 3,000 people annually to reaching 54,000+ employees through scalable, gamified learning experiences. The successful candidate will coordinate cross-functional teams, manage vendor relationships, drive adoption strategies, and ensure the platform delivers measurable business outcomes while supporting JLL's mission to enhance workplace experience capabilities globally.

Key Responsibilities

Platform Implementation & Deployment
Partnering closely with the Experience Platform Geo-Leads - drive the global rollout of the AI-powered Experience Upskilling App across 400+ client accounts, managing timelines, resources, and deliverables to ensure successful implementation within scope and quality parameters

Oversee the annual bulk licensing procurement process and coordinate license distribution to account team members upon app registration

Manage vendor relationships and coordinate with the production-ready solution provider to ensure seamless integration and ongoing platform optimization

Develop and execute phased deployment strategies to scale from current 3,000 annual trainees to 54,000+ employees within the planned 2-3 year growth trajectory

Content Development & Curation
Collaborate with dedicated creator license holders to develop unlimited, role-specific content that addresses critical workplace experience competency gaps

Ensure content creation aligns with learning science principles and delivers gamified, bite-sized learning experiences in multiple languages

Coordinate content customization for different client accounts while maintaining consistency with JLL's experience standards and methodologies

Establish quality assurance processes for content development and ongoing content optimization based on user feedback and performance metrics

Change Management & Adoption
Design and implement comprehensive change management strategies to drive platform adoption across diverse geographical locations and account types

Create communication plans and marketing materials to promote the app and demonstrate its value proposition to stakeholders at all organizational levels

Work with regional training app project leads to support regional communications strategy

Performance Measurement & Analytics
Implement real-time metrics and analytics frameworks to measure training impact on performance and satisfaction across accounts

Develop dashboards and reporting mechanisms to track adoption rates, engagement levels, competency improvements, and business outcomes

Conduct regular performance reviews and optimization initiatives based on data insights and user feedback

Collaborate with account teams to correlate training metrics with client satisfaction scores and renewal rates

Strategic Support & Scaling
Support business development efforts by providing platform expertise during RFP responses and client presentation activities

Manage mid-year license procurement for unexpected demand from organic or planned workforce growth on a pro-rata basis

Qualifications

Required:
Bachelor's degree in Project Management, Learning & Development, Technology, or related field

8+ years of experience in large-scale technology platform implementation, learning management systems, or digital transformation projects

Proven experience managing global rollouts across multiple locations and diverse user bases

Proven experience of working with internal cross-functional partners

Strong project management skills with demonstrated ability to manage complex, multi-stakeholder initiatives

Experience with vendor management and software licensing models

Knowledge of learning science principles, gamification, and adult learning methodologies

Excellent analytical skills with experience in performance measurement and data-driven decision making

Strong stakeholder management and relationship-building abilities across all organizational levels

Exceptional communication and presentation skills with ability to influence and drive adoption

Proficiency in Microsoft Office Suite and project management tools

Experience with change management methodologies and adoption strategies

Preferred:
Project Management Professional (PMP) certification or equivalent

Experience with AI-powered learning platforms or educational technology

Background in workplace experience, employee development, or facility management

Proficiency in multiple languages apart from English

Knowledge of commercial real estate or corporate services industry

Experience with multi-language platform deployment and localization

Familiarity with learning analytics, competency frameworks, and skills assessment

Previous experience scaling training programs from thousands to tens of thousands of users

Understanding of SaaS licensing models and enterprise software procurement

Success Measures
Successful global platform deployment within agreed timelines and budget parameters

Achievement of target user adoption rates progressing toward 54,000+ employees within 2-3 years

Measurable improvements in workplace experience competency assessments and performance metrics

High platform engagement rates and user satisfaction scores across diverse global accounts

Effective license utilization and cost-per-user optimization through bulk procurement strategies

Strong correlation between platform usage and improved client satisfaction scores

This role offers the unique opportunity to lead a transformational learning initiative that will impact tens of thousands of employees globally while positioning JLL at the forefront of AI-powered workplace experience development.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.