The Deployment and Operational Manager is to provide hands-on, reactive management of the workforce during deployment and while they are mobile across London.
This role involves coordinating with the Vehicle Make Ready Operative (VMRO) team and operational staff to ensure crews are assigned to the correct vehicles with the correct equipment.
The Deployment and Operational Compliance Manager will be responsible for the quality and compliance of their designated deployment wave, liaising with Workforce Planning and the Operations Assistant to understand vehicle allocations and ensure compliance with the deployment plan. The Deployment and Compliance manager will facilitate and monitor timely deployment from the station in accordance with the designated deployment wave, addressing any on-the-day non-conformance issues to protect the operational deployment window.
Following the timely completion of the deployment wave, they will travel to an Imperial Hospital Site with the crews to conduct on-the-job assessments and audits of operational compliance. These assessments will include, but are not limited to, timeliness, IPC compliance, uniform standards, unannounced vehicle inspections, and quality of care evaluations, including bedside manner observations. A comprehensive framework is available for these assessments.
The Deployment and Compliance Manager will be accountable for effectively managing non-compliance among all operational staff encountered during their shift. This includes addressing poor behaviours immediately and conducting on-the-day investigations for repeat non-conformance and breaches of compliance standards.
Additionally, the Deployment and Compliance Manager will provide reactive support to the Control and Hospital Site teams, addressing unreasonable refusals of journeys and managing on-site situations to achieve resolution. This responsibility extends to all CAS operational staff. Resolutions will typically be sought face-to-face, as the manager will be on-site at designated Imperial Hospital Sites for the entirety of their shift following the execution of deployment waves. When immediate resolution is not possible, the manager will compile an evidence pack for an on-the-day investigation with the Operations Assistant, to be conducted at the Wembley depot.
A laptop will be a for the mobile completion of statements and reports. The Deployment and Compliance Manager will act as the conduit between operational staff and the Control team, seeking business-focused resolutions.
The Deployment and Compliance Manager will proactively engage with the workforce in a professional manner, promptly addressing non-conforming behaviour. This autonomous role carries high levels of accountability for the performance and behaviour of the team. In addition to the above responsibilities, the manager will implement and manage all operational staff in alignment with Group values.
If you are looking for a rewarding role that makes a difference within your community then apply today!
About the company
Community Ambulance Service is part of the Ambulnz UK Group. We have over 14 operational bases across England and Wales, and over 800 employees who are providing essential support to the NHS and hospital Trusts. Across our sites we provide patient transport services, secure mental health patient transport, urgent and emergency care.
We are proud to be an established private ambulance provider with a deeply rooted history.
About you
Whilst previous experience within the role is desirable, we do provide comprehensive training so it is not essential. More importantly, we are looking for caring and compassionate individuals who will treat our patients with dignity and respect.
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To be responsible for own personal and professional development, including statutory and mandatory training and continuous professional development.
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To attend and actively participate in Company refresher training as required.
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To ensure that statutory regulations and organisational policies and procedures are always implemented and adhered to.
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To demonstrate commitment to the Company’s values and display high standards of integrity and professionalism towards patients, public, customers and colleagues.
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To act as the example of best practice to all staff in respect to personal appearance, conduct, and behaviours.
