Nova Healthcare Solutions Ltd is a CQC registered organisation that provides remote support to primary healthcare services through workflow management and medicines optimisation.

The Remote Care Coordinator Coder (non-clinician) is required to provide administrative support in workflow management. The postholder will make themselves available to undertake a variety of duties, including reviewing, highlighting, coding and actioning workflow documents as requested by a supervisor.

The role is full time and fully remote. Current working hours are 08:00 - 16:00 Monday - Friday. Full training is provided.

In this round of recruitment we are looking for individuals with recent Emis web and Docman experience (SystmOne is a bonus although will be the focus of future recruitment rounds).

Workflow processing

• To work within set parameters to ensure workflow documents have been uploaded to the correct patient records by the host practice and are legible.
• To appropriately code workflow documents using SNOMED CT codes.
• To follow Nova Healthcare Solutions Ltd policies in managing workflow documents and action any documents in adherence to Nova Healthcare Solutions Ltd protocols.
• To ensure that workflow is processed in line with department key performance indicators and individual targets.
• To ensure workflow is processed to the highest standard in keeping with patient safety.

Administration

• To check emails on a daily basis and produce standard letters, emails and collect information using available IT packages in line with current procedures.
• To maintain and file accurately all data, documents and correspondence required for the operation of the service.
• To ensure any claims for overtime are submitted, and other financial claim forms in line with current procedures.
• To ensure adherence to lone working procedures as required.

Customer care

• To contribute effectively to delivering a first-class customer focused service.
• To effectively use the computer software provided.
• To follow Nova’s complaint reporting procedures always taking ownership and highlighting any errors made.

Service development

• To work as an individual and within a team to contribute towards service improvement and achieving and maintaining CQC standards.
• To represent Nova Healthcare Solutions Ltd positively at all times in communication and meetings with professional and external agencies.
• To highlight to your line manager any issues of quality, risk and instances of conflict between Nova Healthcare Solutions Ltd procedures and CQC / client requirements.
• To assess own performance and take accountability for own actions, either directly or under supervision.
• To contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• To work effectively with individuals in other agencies to meet patients' needs.
• To effectively manage own time, workload and resources.

Miscellaneous

• To carry out efficiently all associated tasks to support the smooth running of the service that may be assigned to you by a supervisor.
• Adhere to Disclosure and Barring Service Checks

Job Type: Full-time

Pay: £24,854.00-£27,157.00 per year

Application question(s):

• All applicants must have or be willing to have a DBS check

Experience:

• recent (current or last 12 months) NHS primary care: 2 years (required)
• SystmOne: 2 years (preferred)
• recent Emis web and Docman: 2 years (preferred)
• coding documents in a GP setting: 2 years (required)

Work Location: Remote