*Previous Applicants need not apply*

We are seeking a professional and organised medical receptionist at Potteries Medical Centre.

The vacancy is to cover across our opening times and we have some flexibility in whether we recruit 1 Full Timer or 2 Part timers.

When applying, please clearly state which hours you wish to apply for.

1) Monday to Friday 10am to 6.30pm (except Thursday 8am to 1pm) 37 hours per week

2) Monday to Friday - 8am to 1pm (start time not negotiable) 25 hours per week

3) Monday to Friday - 1pm to 6.30pm (finish time not negotiable) 25 hours per week

Our ideal candidate would be able to work within a very busy reception team performing all elements of medical reception/admin, such as answering the incoming calls, prescriptions, actioning workflow from the GPs and nursing team, making appointments, chasing results, chronic disease recalls, referrals, typing letters etc..

You should be aware that the answering of telephones is very prominent in this role and you should be able to multi-task in a very busy environment and have an approachable and helpful manner and adhere to confidentiality at all times.

Experience of working in General Practice would be an advantage however, consideration would be given to all candidates with the appropriate administration, reception and particularly telephone experience.

Application closing date is Tuesday 14th July 2026. We may close the advert before this if we have a number of suitable applicants. Interviews will be held in July.

Please take note of the information regarding the telephones being a prominent part of this role in addition to undertaking admin work.

Main duties of the job

Responsibilities

• Greet patients warmly upon arrival and assist them with check-in procedures.
• Schedule appointments and manage the appointment calendar effectively.
• Handle incoming calls, addressing inquiries, and directing calls to appropriate staff members.
• Maintain accurate patient records and ensure confidentiality in accordance with data protection regulations.
• Process patient registration forms and verify insurance information.
• Assist with billing inquiries and coordinate with the billing department as needed.
• Manage office supplies inventory and place orders when necessary.
• Collaborate with medical staff to ensure seamless patient flow within the clinic.

Qualifications

• Previous experience in an office or administrative role, preferably within a healthcare setting.
• Strong organisational skills with attention to detail.
• Excellent communication skills, both verbal and written, to interact effectively with patients and colleagues.
• Proficient in using office equipment (e.g., computers, printers) and familiar with medical software systems is advantageous.
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• A compassionate approach towards patient care and a commitment to providing outstanding service.

Overview of your organisation

We currently have a team of 8 receptionists/administrators, 2 GP partners, 3 ANPs, 1 Practice Nurse, 1 Nurse Associate and 1 HCA. We provide high quality general practice services to approximately 7400 patients in the Bentilee & Bucknall area.

A recent Our CQC rating is Good which we are striving to maintain and improve further.

We are an EMIS Web Practice using Docman 10x and Electronic Prescribing (EPS).

Application closing date is Tuesday 14th July 2026. We may close the advert before this if we have a number of suitable applicants. Interviews will be held in July.

Pay: £12.71 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person