Lufthansa InTouch Snapshot
Lufthansa InTouch, the Lufthansa Competence Centre for Customer Service, provides innovative and tailor-made customer service solutions for the Lufthansa Group. Operating from seven Customer Service Centres worldwide, our Customer Service Consultants assist clients in more than 30 languages, 24 hours daily. We service passengers flying Lufthansa and associated airlines via phone, email, chat and Social Media. Our extensive service portfolio includes General Reservations, Frequent Flyer programmes, Web support and ticketing. We transfer existing process knowledge into new products and services, and develop innovative concepts. Our multi-cultural, multi-lingual and multi-skilled teams are qualified through extensive in-house training. Our 5-star customer service relies on experience, teamwork and exceptional skills. The proficiency of our staff combined with airline expertise make Lufthansa InTouch a world class industry leader.