Rapport (London) Snapshot
"We believe that every guest experience should be unique"
We achieve this by providing a Personal and Intuitive service, with a real focus on anticipating our guests’ needs. We anticipate our guests' needs rather than waiting to be approached, and personalise all interactions to tailor each guest experience rather than viewing service with a ‘one size fits all’ approach.
Our organisational behaviours are guided by five values that encompass everything we do, always keeping our clients and guests at the heart of our business. These values are:
Create rapport
We blend experience, expertise and intuition to build rapport and communicate effectively. We listen carefully to help make the right connections. We build strong relationships and establish mutual trust.
Be brilliant
We pour our passion into making guest experiences remarkable and creating a real difference for our clients. Empowered by great coaching, we offer the highest levels of personal attention. It’s not just what we do; it’s how we do it.
Innovative spirit
We never stand still. We aspire to constantly improve by sharing ideas that enhance the quality of our service. We see change as positive and invigorating. Our innovative spirit means we actively embrace new thinking, new technology and new ways of working.
Walk tall
We exude inner confidence because we’re empowered to overcome any obstacle to assist our clients and their guests. We don’t make excuses; we take ownership and get things done. We take pride in our manner and appearance because we are our client’s ambassadors.
Stronger together
Our team is stronger than any one individual. We work together and in partnership with our clients for mutual benefit. We treat others as we’d like to be treated ourselves.
We achieve this by providing a Personal and Intuitive service, with a real focus on anticipating our guests’ needs. We anticipate our guests' needs rather than waiting to be approached, and personalise all interactions to tailor each guest experience rather than viewing service with a ‘one size fits all’ approach.
Our organisational behaviours are guided by five values that encompass everything we do, always keeping our clients and guests at the heart of our business. These values are:
Create rapport
We blend experience, expertise and intuition to build rapport and communicate effectively. We listen carefully to help make the right connections. We build strong relationships and establish mutual trust.
Be brilliant
We pour our passion into making guest experiences remarkable and creating a real difference for our clients. Empowered by great coaching, we offer the highest levels of personal attention. It’s not just what we do; it’s how we do it.
Innovative spirit
We never stand still. We aspire to constantly improve by sharing ideas that enhance the quality of our service. We see change as positive and invigorating. Our innovative spirit means we actively embrace new thinking, new technology and new ways of working.
Walk tall
We exude inner confidence because we’re empowered to overcome any obstacle to assist our clients and their guests. We don’t make excuses; we take ownership and get things done. We take pride in our manner and appearance because we are our client’s ambassadors.
Stronger together
Our team is stronger than any one individual. We work together and in partnership with our clients for mutual benefit. We treat others as we’d like to be treated ourselves.
“We are proud to focus on the development, engagement and wellbeing of our brilliant Rapport Ambassadors who consistently deliver exceptional Guest and Workplace services to our clients and their guests every day.”
- Dirk Talsma, Managing Director
Rapport has received many awards for its focus on Employee Engagement including ‘3 Stars’ from Best Companies, the company behind the Sunday Times 100 Best Companies to Work For list. Other awards that Rapport has received include:
- Cateys Front of House Team of the Year (four times)
- Cateys People & Training award (three times)
- HR Diversity Champion for the Global Diversity List
- Diversity and Inclusion award for HR in Hospitality Award
- People Development Award at the FSM awards
Rapport Guest Services is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. We provide services in all major cities in UK & Ireland, also globally with a strong presence in North America, Canada, Denmark, Switzerland and Hong Kong.
The company’s fully managed offer includes reception, concierge, client meeting room management, community manager, workspace and floor coordination, switchboard and other call services. Our Ambassadors create rapport with clients and their guests from the outset, leaving them with the perfect impression every time.
Employee engagement, personal and professional development, and career progression for our Ambassadors is always a priority for us. We have a highly resourced internal Learning & Development team who constantly provide new and innovative training and workshops. Rapport also provides countless engagement initiatives and employee-led networks to join.
Instagram: @rapport_guest_services
Twitter: @RapportService
Facebook: @RapportService
MyGwork: Rapport
- Dirk Talsma, Managing Director
Rapport has received many awards for its focus on Employee Engagement including ‘3 Stars’ from Best Companies, the company behind the Sunday Times 100 Best Companies to Work For list. Other awards that Rapport has received include:
- Cateys Front of House Team of the Year (four times)
- Cateys People & Training award (three times)
- HR Diversity Champion for the Global Diversity List
- Diversity and Inclusion award for HR in Hospitality Award
- People Development Award at the FSM awards
Rapport Guest Services is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. We provide services in all major cities in UK & Ireland, also globally with a strong presence in North America, Canada, Denmark, Switzerland and Hong Kong.
The company’s fully managed offer includes reception, concierge, client meeting room management, community manager, workspace and floor coordination, switchboard and other call services. Our Ambassadors create rapport with clients and their guests from the outset, leaving them with the perfect impression every time.
Employee engagement, personal and professional development, and career progression for our Ambassadors is always a priority for us. We have a highly resourced internal Learning & Development team who constantly provide new and innovative training and workshops. Rapport also provides countless engagement initiatives and employee-led networks to join.
Instagram: @rapport_guest_services
Twitter: @RapportService
Facebook: @RapportService
MyGwork: Rapport
