Is 1st Source a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at 1st Source have rated their employer with 3.4 out of 5 stars in 30 Glassdoor reviews. This is a lower than average score with the overall rating of 1st Source employees being 3.6 out of 5 stars. Search open Customer Service (CSR) jobs at 1st Source now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at 1st Source .

Does 1st Source pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at 1st Source with 2.8 out of 5 stars based on 30 anonymously submitted employee reviews. This is 6.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at 1st Source.

How happy are Customer Service (CSR) professionals working at 1st Source?

74% of Customer Service (CSR) employees at 1st Source would recommend their employer to a friend. This rating has decreased by 14% in the past 12 months. Customer Service (CSR) professionals have also rated 1st Source with a 3.6 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.7 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at 1st Source?

Customer Service Representative (CSR) (15) , Customer Service Representative (14) , Administrative Assistant (6) , Manager (5) , Bank Teller (4) , Client Service Representative (3) , Product Specialist (3) , Analyst (2) , Banking Center Manager (2) , CSA - Customer Service Associate (2) , CSR Supervisor (2) , Credit Analyst (2) , Customer Service Associate (CSA) (2) , Customer Service Representative (CSR) II (2) , Customer Service Representative I (2)

What are the pros of working at 1st Source according to real employee reviews?

"the People are friendly, and always willing to help." ((in 20 reviews)); "Good benefits" ((in 9 reviews)); "Great Coworkers to work with." ((in 4 reviews)); "Work/Life balance is good." ((in 4 reviews)); "friendly and helpful environment and staff" ((in 4 reviews))

What are the cons of working at 1st Source according to real employee reviews?

"Low pay" ((in 15 reviews)); "Poor management" ((in 8 reviews)); "Health insurance is expensive and not very good." ((in 6 reviews)); "Upper management is completely out of touch with their employee base." ((in 5 reviews)); "Managers don't want to share Saturday morning duties" ((in 4 reviews))

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1st Source

1st Source Customer Service (CSR) reviews

3.4

74% would recommend to a friend

(30 total reviews)

Chris Murphy III

66% approve of CEO

76% positive business outlook

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated 1st Source with 3.4 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. 1st Source is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Finance industry (3.7 stars).

Reviews by job title

30 reviews

3.0

27 Apr 2026

Great work-life balance but pay raises lack fairness

Account manager

Recommend

CEO approval

Business outlook

Pros

work life balance is great

Cons

Pay raises are not based on performance

2.0

1 Dec 2025

Poor systems that don’t enable good customer service

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Nice people good training, but it’s a tough gig with lots of people leaving after training when the reality of the limited ability to get things done kicks in

Cons

The systems and accountability structure conspire to render customer satisfaction a tall ask

4.0

30 Aug 2025

Family environment

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Your a family member, and valued

Cons

The hours are long and two Saturdays a month

Viewing 1 - 3 of 30 Reviews

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Jobs at 1st Source

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Teller (Client Services Representative), Ireland Road Banking Center, South Bend, IN

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Teller (Client Services Representative), Bristol Street Banking Center, Elkhart, IN

Teller (Client Services Representative), McKinley Avenue Banking Center, Mishawaka, IN

Mishawaka, IN

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Teller (Client Services Representative), Fort Wayne Downtown Banking Center, Fort Wayne, IN

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1st Source

1st Source Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great work-life balance but pay raises lack fairness

Poor systems that don’t enable good customer service

Family environment

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