Pros
Above market average paygrades, especially for creative folks.
Cons
Hiding my title for anonymity. I have constant interactions with management and can confirm with all readers and recent reviewers here that this company has always been a toxic cesspool but never spilled too much onto l1-4 until now. To summarize all the reviewed cons based on my experience: 1) Incompetent C-level and VP, 2) Blatant favoritism and racism, 3) Questionable promotions and hires on managers, 4) 100% bootlicking culture, 5) Zero accountability from top, 6) Lies, deception, backstabbing. The company always claims to be a B2B BPO and not an agency, in reality it really is an unqualified agency because it can’t do everything it is supposed to do. Management recently announced about extending service scopes but it's just all talk no action. Whatever awards that it brags about, if you probe deeper you will discover that they are mostly dodgy awards or zero authentication of provided success numbers. Either way they are all paid titles. The sales or client facing team frequently overpromises clients and then pushes the job scopes to us who have no expertise in them. If the team somehow manages to pull it off= they will take the credits; if the team fails= the team is at fault. The pay is above average for Malaysian standards, especially for creative folks, probably this is why they are more willing to suck things up and stan for the company. In reality KL is a white collar sweatshop and the US office treats us as subhumans. The sales team even actively promotes this as one of our key value propositions. The so called hypergrowth has always been a fancy term to say that KL team is too cheap to implement responsible hiring. C-level and VPs always only talk big from a top and vague point of view, expecting everyone to understand what they want and be able to execute them operationally. Half of them have such ambiguous competencies that it makes you wonder if they really resigned or were fired from their last jobs. Coincidentally it’s questionable how someone with zero tech knowledge can become a lead and how someone so young, inexperienced and incompetent can become an account director. In respect to this platform’s policies and a grain of salt, you can connect the dots and make a smart guess on how they made it this high up. Most of the managers’ backgrounds are not even relevant to the industry; some can’t even inspect a simple bar chart. It’s so obvious that they are seeing this company’s pay as a jackpot and that’s why all of them are bootlicking so hard and saying yes to every whim. When there are failures then they will always find a scapegoat. Every big task or fire here is a game of musical blaming chairs except the music always stops at team members with most backbones, and then followed by backstabs and politickings. Guess it’s true that incompetent people have more to lose, that’s why they will do everything to survive. Malaysians are mostly cool with each other but white supremacy is all over the place and right in your face, but most of us just suck it up for the pay. You can explain to the sales team on technical challenges of their or clients’ asks but in the end they will just overwrite your points as inferior thoughts. Combining aforementioned issues this results in even leads becoming mindless yes-men that just bow down to clients and the American team. Head of governance is more like head of slave tbh, just another parroting puppet. HR is essentially useless. True to the stereotype they only obey and lie for the management. To all my fellow colleagues: NEVER EVER trust anyone in HR, they will NEVER be on your side. I have witnessed people leaving in less than the written notice periods in our contracts. Makes you question exactly how legalities work in this company.
