First, there is a clear lack of diversity within management. Leadership does not reflect a range of backgrounds or perspectives. That impacts decision making, culture, and ultimately how supported employees feel across the board. Operations wise, there is little to no structure. Policies and procedures are either unclear, inconsistently enforced, or pulled out of the air. The environment often feels like it’s being “figured out” rather than guided by anything solid. This creates confusion, inconsistency, and unnecessary stress for those trying to do things well. They only celebrate certain holidays. Basically everything except for Black History Month. There is no proper training and accountability. Many employees are working their first job with no guidance or real accountability. Standards are low and inconsistent, and performance issues often go unaddressed. Everyone runs to HR to tattle on the smallest things, even the managers. The "senior management" only stay in their offices. They don't interact with the other employees or mentor them for other positions.
