5.11 Reviews

The company seems to be a bit schizophrenic at the moment when it comes to certain things and operations are suffering to a degree because of it.

Over time it became clear the company has lost its way and drifted from its original identity and core customer. Executive leadership feels disconnected from the field and the people doing the actual work, and decision-making often looks driven by ego and favoritism rather than data or merit. There is a noticeable sense of nepotism at the top, which undermines trust and makes advancement feel more about who you know than how you perform. The CEO’s communication style can come across as dismissive and even gaslighting when employees raise legitimate concerns about strategy, workload, or culture. Day-to-day, the culture often feels fragmented or non-existent, especially outside of headquarters, despite the heavy emphasis on values and “family” in official messaging. Constant changes, shifting priorities, and poor communication about why anything is happening create frustration and burnout for people on the ground.