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      ADT

      Engaged employer

      ADT Reviews

      3.1

      43% would recommend to a friend

      (5,217 total reviews)
      avatar

      Jim DeVries

      48% approve of CEO

      36% positive business outlook

      Ratings by category

      3.6

      Diversity and inclusion

      3.2

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.8

      Culture and values

      2.8

      Senior management

      ADT has an employee rating of 3.1 out of 5 stars, based on 5,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      27 Jun 2026

      Good pay but frustrating customer interactions

      Advanced care technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is good but mostly where the pros stop tbh

      Cons

      Cons are as follows strict guidelines for contracts and back to back calls to get a bunch of info filled out for every customer, rude customers, no real way to actually help customers with billing disputes, troubleshooting and having to deal with older customers who are disabled and cant be helped so you have to then send a technician put and charge them. Causing anger.

      5.0
      27 Jun 2026

      Diverse team with an amazing manager, but challenging customers

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      There is a lot of diversity. I love the team I am on. My manager is amazing and helps me improve myself with the company. We have different types of Bergs that I am part of the disabilities. Love to meet different people in the company that I would not have met before.

      Cons

      Customers can be very nasty at times, but with a kind word on your side can make a difference.

      Viewing 1 - 3 of 5,217 Reviews
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      Glassdoor has 5,668 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.