Addison Lee Reviews

Updated Oct 4, 2021

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Found 85 of over 137 reviews

2.8
41%
Recommend to a Friend
9%
Approve of CEO
Addison Lee CEO Andy Boland
Andy Boland
36 Ratings
Pros
  • "Great Team, Good Benefit and free afterwork ride(in 4 reviews)

  • "Decent working environment, good pay, one of the leading companies(in 4 reviews)

  • Cons
  • "have to work long hours most days to earn a decent living(in 5 reviews)

  • "Which brings us to the actual contact centre itself, a lot of what is taught in the classroom rarely comes up on a daily basis(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      Family feel company

      Aug 11, 2021 - Senior Recruitment Specialist in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      family feel good for professional development building for the future Has a great reputation that helps

      Cons

      it had its cons before from previous ownership but the company now is trying to get back to positive era and is succeeding

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      1 person found this review helpful
    2. 2.0
      Current Employee

      Pay salary

      Oct 4, 2021 - Courier controller in Paddington, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You work with fantastic people

      Cons

      Your hard work is not recognised

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    3. 4.0
      Former Employee, more than 1 year

      Nice people but challenging circumstances

      Sep 1, 2021 - Software Testing in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly work environment. People always looking to help one another. Good location near Euston and shops/restaurants etc. Moved into a modern office in December 2018.

      Cons

      Company faced challenging financial circumstances which inhabited software developments. Too many contractors receiving very high rates. Some contractors were very good but left after a short period.

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    4. 2.0
      Former Employee, more than 8 years

      Used to be a family, not anymore

      Aug 25, 2021 - Minicab Driver in Slough, Berkshire, South East England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility time wise. No stress with car maintenance.

      Cons

      Closed system: -you have to rent car from them -you have to get insurance from them -you have to pay for car wash even when on holiday -you have to wear "uniform" -you pay high car rental, but have no access to car's paperwork -the system changes too often with little to no prior notice -rules very rigid when it applies to drivers, but very flexible and relaxed when it benefits the company -no warranty that signing a 3 months rental contract will offer you same pay deal by the end of those 3 months

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      1 person found this review helpful
    5. 4.0
      Current Employee, more than 5 years

      Tough year due to lockdowns but optimistic now things seem to have settled

      Aug 5, 2021 - Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Interesting and varied work Team spirit (from teams I know) Down to earth atmosphere and not corporate Great people to work with Nice offices

      Cons

      Lots of changes over last 18 months due to lockdowns and new leadership team last year has meant lots of changes-this means smaller teams so more work and less people You have to work hard Not clear on long term work from home/office approach-mixed messages from top on this No bonuses in recent years

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    6. 4.0
      Former Employee, more than 1 year

      Fun Place to work

      Jul 20, 2021 - Customer Service Representative in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lovely people to work with

      Cons

      Pay not good enough it can be better

      1 person found this review helpful
    7. 1.0
      Current Employee, more than 1 year

      Not inclusive or diverse

      Jun 18, 2021 - Customer Service Specialist in Paddington, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I don’t have any pros

      Cons

      Felt uncomfortable with working in the organisation Do not feel a part of my team

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    8. 4.0
      Former Employee, less than 1 year

      Nice job

      May 12, 2021 - Bid Writer in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good team and party, thanks

      Cons

      Not the best organisation but not the worst

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    9. 1.0
      Former Employee, more than 1 year

      Apalling

      May 26, 2021 - Anonymous Employee in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      All the Pros have gone ever since the company was sold. Literally, all gone. Just look at all the protests from drivers and etc.

      Cons

      Nothing at all, literally liars. I have evidence, including my manager being fired.

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    10. 1.0
      Former Employee, more than 1 year

      High turn around of staff and easy to see why!

      Apr 27, 2021 - Advisor in Peterborough, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I actaully am struggling to find some to list!

      Cons

      Poor management, poor payroll, senior management enjoy and abuse power

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      1 person found this review helpful
    Viewing 1 - 10 of 85 Reviews

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