Does Addison Lee pay their employees well?

According to anonymously submitted Glassdoor reviews, Addison Lee employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Addison Lee. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Addison Lee?

55% of Addison Lee employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Addison Lee 2.7 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Addison Lee?

Driver (20) , Customer Service Representative (9) , Call Center Agent (6) , Pco Driver (6) , Credit Controller (5) , Call Centre Agent (4) , Key Account Manager (4) , Team Manager (4) , Advisor (3) , Call Agent (3) , Chauffeur (3) , Contact Centre Agent (3) , Customer Advisor (3) , Customer Service (3) , Manager (3)

What are the pros of working at Addison Lee according to real employee reviews?

"Great people to work with" ((in 17 reviews)); "Good team and good pau" ((in 6 reviews)); "Good salary" ((in 6 reviews)); "Nice offices" ((in 4 reviews)); "The staff was friendly and helpful." ((in 4 reviews))

What are the cons of working at Addison Lee according to real employee reviews?

"Bad management you get me" ((in 16 reviews)); "Managers are authoritarian and over the top" ((in 7 reviews)); "long hours and fuel costs" ((in 7 reviews)); "Expensive rent and you can only use the car to work with them Pay is embarrassing They want you to be a 5 star chauffeur for minimum wage Long hours Can't chose jobs" ((in 6 reviews)); "Clock in system and short breaks" ((in 4 reviews))

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Addison Lee

Addison Lee Reviews

3.3

55% would recommend to a friend

(202 total reviews)

Liam Griffin

57% approve of CEO

53% positive business outlook

Ratings by category

3.2

Diversity and inclusion

3.1

Culture and values

2.8

Senior management

2.7

Work/Life balance

2.7

Career opportunities

2.5

Compensation and benefits

Addison Lee has an employee rating of 3.3 out of 5 stars, based on 202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Addison Lee employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

202 reviews

5.0

20 Feb 2026

Fantastic place to work, all about culture!

Manager

Recommend

CEO approval

Business outlook

Pros

Lovely Paddington offices Great people you work alongside A real 'family feel' - everyone looks out for each other Some good incentives and competitive pay Flexible/hybrid working Staff discount on Addison Lee travel

Cons

Fast-paced and heavy workload, this won't be for everyone.

5.0

20 Aug 2025

Good

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Good place to work without management nagging

Cons

No cons to say anout this place

5.0

4 Aug 2025

Great starting place

It service desk analyst

Recommend

CEO approval

Business outlook

Pros

Great starting place, loads of opportunities!

Cons

Operates like a start up at times and can be very reacative.

Viewing 1 - 3 of 202 Reviews

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Jobs at Addison Lee

HR Operations Assistant - 12 Month FTC

Customer Service Advisor

Peterborough, England

£13 - £13 /hr

(Employer provided)

View job

Strategic Account Manager

Drayton, South West England, England

£35K - £35K /yr

(Employer provided)

View job