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Advanced Call Center Technologies

Engaged employer

Advanced Call Center Technologies Reviews

3.1

43% would recommend to a friend

(985 total reviews)

Hunter Croft

44% approve of CEO

43% positive business outlook

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 985 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

985 reviews
5.0
20 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Opportunity for advancement as long as your attendance is good and you keep your stats up. Managers are very down to earth and willing to work with you when life happens.

Cons

Pay is considered mid-range compared to other call centers in the area.

5.0
24 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Since joining ACT, I’ve learned a great deal—especially in the areas of CRM management, data governance, sales enablement, and cross-department collaboration. The exposure to different tools, systems, and strategic projects has helped me grow both technically and professionally. Management is supportive, approachable, and open to feedback. They provide clear guidance while trusting you to take initiative and own your responsibilities. This balance has helped reinforce confidence and independence in my role. The workplace culture is one of ACT’s strongest qualities. Team members are incredibly welcoming, helpful, and encouraging. There’s a genuine sense of unity and a shared commitment to achieving goals together.

Cons

The hardest part of the job (which I would say happens everywhere) can be balancing multiple requests with tight deadlines while maintaining data accuracy and process integrity. However, this challenge has helped me develop stronger prioritization skills and resilience.

Viewing 1 - 3 of 985 Reviews

Glassdoor has 1,043 Advanced Call Center Technologies reviews submitted anonymously by Advanced Call Center Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Advanced Call Center Technologies is right for you.