You do EVERYTHING, with NO training. If you ask someone for help, you get told to "knowledge base it". That is a joke of a program that you are to look things up to know how to do your job. (they do not show you how to use that either).
You are forced to help members with their mortgages with no training. You are the consultant, the processor, the underwriter, and the closer and for some the Title person. You do it from start to finish. Not only are you doing that, you are a Teller and a Banker. You are doing the job of atleast 6 people for $15 to $17 an hour. Some that were there for years were not even making $14 an hour. These people were not LAZY as their hiring ad says "it not for the lazy". I watch 16 good people leave in the short time I was there. They were over-worked and underpaid, and the biggest thing UNDER APPRECIATED!
The entire branch begged Senior Management to put in place a training system, so that new Member Advisor could actually help members and know what they are doing. They responded by brining in the former person that used to manage that branch, who was responsible for most of the turnover that happened before I got there. He did not know what he was doing, if you asked for help, he would reply, "Tell me alittle about the Member", because he did not know how to do the job as well. So he sat in his office most of the day, and then when it was time to close he sat at the door and continued to open it after hours (you would have thought if he was going to open a door after hours that he might help someone himself, NOPE!) without any respect for the employees that they may have to go pick up their kids from day care, or make dinner for their families.
The people that asked for training were either run out of the company, or FIRED!! They were told that their way of thinking did not match Affinity + way of thinking. (all 3 of these people were very good with members, 2 of them just wanted to know more about the out of date programs that we used.
The biggest complaint from members was the high turnover and people not knowing what they were doing. I saw way too many Mortgages THAT DID NOT GET RECORDED! Or members car Titles sitting in the back room in a file, NOT GETTING sent to the DMV, because the Member Advisor did not know what to do with it! Everything is about perception there, they say the Member is soooo important, but as soon as the Member walks out the door, that persons business is no longer important. They had us watch a New Age Religion/ Evolution video called "I AM" for our company wide meeting, As well as start to memorize their "cultural" words. If you did not use their type of words, you got run out. (Cult)
