Align Credit Union Reviews

This credit union is rotten from top to bottom. Incompetent leadership thats so far out of touch that they might as well be on another planet. The work environment is completely toxic.

This place is probably the worst financial institution I have worked for by far. I started my career in banking in 2009, and I have worked at a few different financial institutions. Align is by far the worst. Its worse than BOA and Citizens Bank. Let’s start at the beginning, once you get hired. They don’t have a training department, so you get zero training on their systems and software, of which there are at least 10 to 15 different programs. When you finally get to the branch and start helping members, you just have to learn as you go. There is no support. When you make mistakes (which are natural because you had zero training), they tag you with QC errors. If you get enough QC errors, they will write you up. The level of disorganization in this financial institution is unheard of. Imagine something disorganized. I guarantee this place will top whatever came to your mind. There was an incident where I made a mistake with their loan process. Since the turnover at this institution is ridiculously high, they have new faces every month. I got tagged for one of those QC errors, and they sent me an email with all my superiors copied, making me look bad like I don’t know how to do my job. I responded explaining that it was my first time using the software and I had no training on it, and I fixed whatever mistake was made. A month later, I got another email from a different person asking me for the same set of papers, which I sent to them. A couple of months passed, and another employee also sent me an email about the same mistake that happened four months ago. I questioned whether this had been fixed since it was the third time that department was asking me about the same issue. Their response was, "We can’t find the papers." I resent the papers, and it happened again the next month after. When I politely but firmly pointed out that the department was disorganized in a very short email, I got written up for it. You can't speak up about issues with certain department to higher-ups; they get sensitive, blame you, and then write you up for speaking up, claiming I was impolite and unprofessional with my coworkers. In April 2024, they laid off 40% of their workforce, claiming it was the new normal for the financial institution. Our branch, which had seven people, now has four (2-full timers and 2-part timers). On top of that, they want us to help the call center with phone calls, even though we don’t have access to the other software needed to assist those members. But they still want us to help members through calls while running a branch severely short-staffed. Our CEO calls it the "new norm." Throughout my years in banking, when we work hard, we get compensated for our efforts. My compensation for 2024 was a $0.12 raise. I was number one in sales for them for three quarters in a row. My branch manager got laid off, and I was running the branch short-staffed and yet I got a lousy $0.12 raise for all my efforts. When the layoff happened, the CEO personally reached out to me through social media like LinkedIn and told me that my efforts would be compensated. I worked as hard as I could, and when I finally asked for a promotion, since I had been running the branch by myself with little support for five months, they decided to hire someone from outside as the new branch manager. I guess that was the “reward” my CEO was talking about: a big slap in the face. And I’ll leave you with a question: guess who is training the new branch manager now? lol So, I would think twice before applying to this “wonderful” financial institution. I hope this review helps you with your job search.