I left this home care agency due to ongoing concerns with compensation, workload expectations, and the lack of structured management support.
Employees were classified as hourly, yet there was an expectation to work beyond scheduled hours, including on-call shifts, without clear or consistent overtime compensation. During on-call periods, staff were expected to remain available and restricted in movement, while compensation practices lacked transparency and consistency. This raised concerns regarding fairness and compliance.
There was limited access to upper management or formal support when issues arose. Staff were frequently expected to manage escalations, coordinate care issues, and resolve urgent situations without holding a management title, authority, or appropriate compensation.
Staffing and oversight presented ongoing challenges. In my experience, there appeared to be insufficient screening, training, and accountability processes for aides. Frequent call-ins and no-call/no-shows disrupted continuity of care for elderly clients, and these situations were often left for already overextended staff to address without adequate support.
Overall, the level of responsibility placed on employees did not align with the pay or resources provided. The expectation to independently manage complex care coordination and staffing issues without proper leadership contributed to burnout and high turnover.
Prospective employees should carefully review expectations around pay, on-call requirements, responsibilities, and staffing support before accepting a position.
