Does American Home Shield pay their employees well?

According to anonymously submitted Glassdoor reviews, American Home Shield employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at American Home Shield. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at American Home Shield?

57% of American Home Shield employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Home Shield 3.1 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at American Home Shield?

Customer Service Representative (42) , Account Executive (15) , Authorization Specialist (11) , Authorizer (11) , Account Manager (6) , Customer Service (6) , Sales Associate (6) , Authorization Representative (5) , Sales (5) , TELESALES Representative (4) , Customer Service Associate (3) , Dispatcher (3) , Outbound Sales Representative (3) , Purchasing Coordinator (3) , Real Estate Sales Associate (3)

What are the pros of working at American Home Shield according to real employee reviews?

"Good pay & all the hours you want" ((in 33 reviews)); "The company has good benefits, fun things promoted to try to keep you happy at work." ((in 30 reviews)); "The people you work with are great!" ((in 18 reviews)); "work from home, extensive healhcare knowledge within this company" ((in 14 reviews)); "The training is good." ((in 8 reviews))

What are the cons of working at American Home Shield according to real employee reviews?

"The biggest con is a certain supervisor that is kept on there." ((in 12 reviews)); "If you like to be yelled and work long hours and to be micro managed then this is the job for you." ((in 10 reviews)); "Upper management can care less about their front line associates" ((in 8 reviews)); "No work/ life balance" ((in 7 reviews)); "This is not a liveable wage and you sure as heck can't afford their health insurance unless your spouse makes really good money." ((in 6 reviews))

What are employees saying about American Home Shield redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Home Shield redundancy and their outlook for job security at American Home Shield in 2026.

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American Home Shield

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American Home Shield Reviews

3.2

57% would recommend to a friend

(337 total reviews)

Rex Tibbens

67% approve of CEO

58% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.1

Culture and values

3.1

Work/Life balance

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

American Home Shield has an employee rating of 3.2 out of 5 stars, based on 337 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Home Shield employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

337 reviews

5.0

26 May 2026

Flexible environment and great people

Business development manager

Recommend

CEO approval

Business outlook

Pros

There is a lot of flexibility and self-autonomy

Cons

The company wasn't willing to fully invest in the product we were selling, but it made sense from a company standpoint.

3.0

20 Apr 2026

Supportive management struggles against a toxic environment

Customer service agent

Recommend

CEO approval

Business outlook

Pros

Management was supportive at times

Cons

Toxic work environment and too much gossip among the teams. Some people just want to work, do a good job and then go home. People there just talked crap about everyone it was discouraging

1.0

29 Jan 2026

Dishonest and Racist company

Consumer sales

Recommend

CEO approval

Business outlook

Pros

- Work from Home - Weekly pay - Still NOT worth the mental health problems they will cause you.

Cons

- Management is racist and they believe only their white employees deserve to make good money - Management is click-ish and has zero communication skills -They over promise and under deliver on purpose because they're trained liars - The commission calculation is almost always wrong and they put it on you to prove it and they refuse to correct it. - They steal your PTO or just flat out deny your time off - They refuse to send the proper paperwork after letting you go -They do things to purposely cause financial hardship for you like withholding your W2 or incorrectly reporting your income to the IRS - I could go on but I'll stop there

Viewing 1 - 3 of 337 Reviews

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