Toxic culture and unqualified, careless management
Pros
Excellent quality, well built modules/components from Germany. Great potential squandered by incompetent management/owners.
Cons
The upper management have bred a toxic internal culture and bad attitude of how the customer is treated, the attitude is "if you don't like it go somewhere else". Even though there is plenty open unused space, everyone is crammed into one small open plan space so 'management' can execute there micromanagement tactics (see next few points)... One day remote work per week, even for sales staff as long as it is not a Monday or Friday. 8am Monday morning office meetings. Company issued iPhone which they use to track your location (I have screenshot evidence of this), unfortunate for them iPhone notifies the user when they are being tracked...perhaps IT and HR needs some training. Employees are expected to stay at substandard hotels to remain within the government Per Diem rate and expected to use the cheapest transport method available (eg. Uber X) all detailed in the 40+ page employee rule book when joining. CRM is non-existent, they use a pathetic 3rd party product which does not integrate with the ERP system and everyone shares the 5 available licenses. That means you will use someone else login and share/merge information from various departments, how pathetic!. They will not issue zoom pro licenses either as they have already issued the available licenses to a select few. Dilapidated office/factory, the water literally pours into the warehouse when it rains, the office ceilings are yellow, the window blinds don't close (broken), when the AC turns on it rattles the windows such that it's nearly impossible to hear the phone ring and all they can muster is Folgers drip coffee! Service department is inexperienced, exudes arrogance which spills over to the customer whilst thinking it is acceptable to charge 3 times the industry rate even when the "qualified" field staff are not able to resolve simple problems onsite! Everyone, let me repeat EVERYONE reports to ONE person, the CEO...not good for so many different reasons but would be less of an issue if you have a real LEADER running the show!
