CD Baby Reviews

3.5

71% would recommend to a friend

(45 total reviews)

Molly Neuman

Not enough data to show CEO approval

49% positive business outlook

CD Baby has an employee rating of 3.5 out of 5 stars, based on 45 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CD Baby employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, entertainment and recreation industry (3.9 stars).

Reviews by job title

45 reviews
3.0
20 May 2025

A time of transition for CD Baby

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A great ethos behind the company - and in turn great people, many of whom have been there for many years

Cons

A difficult past 5 years or so for the business, with so many great staff experiencing layoffs due to the sales to Downtown, and then Universal Music

3.0
28 Aug 2013
Recommend
CEO approval
Business outlook

Pros

CD Baby is a wonderfully diverse small company at the intersection of the Internet and the world of independent music. It's got a fun and cool groove, and lots of really awesome people work there. The benefits package is competitive, and there is a culture of remote work in the development side of the shop.

Cons

Because the company is dominated by its parent company and staffing is greatest in the customer service department, it seems that salaries are below market rates, and they struggle to make up for it in perks and coolness.

2.0
5 Dec 2017
Recommend
CEO approval
Business outlook

Pros

-Free lunches twice a month -can dress anyway you'd like -kind people for the most part -kombucha on tap and organic tampons -fun holiday parties -friendly culture for the most part

Cons

-overwork you for little pay -mandatory overtime (when you don't pay people enough to survive, they have to get second jobs. When you work two jobs, mandatory overtime is not fair to your employees.) You need to pay people more for what you require of them. These are poverty wages. -hard to move up -deal with abuse from "clients" on a daily basis -ridiculous requirements and bureaucracy -passive agressive leadership -sink or swim training coupled with being talked down to for not knowing things -Customer service machine, which is exhausting for a human being. -If you're new they will make you be on phone for 5-6 hours a day! No balance in schedule -supervisors are often poor at explaining fundamental things to you -not consistant information/set you up to fail -It's cheaper to get health insurance through the state than through them. You start out making around $14 an hour and then they charge you $100 or so per pay check for health insurance. (You do the math) -inconvenient location (paying for the gas to get there alone already uses up the small portion of your paycheck that you have to feed yourself) -You're expected to work like a machine. -No way to be creative. -stuck in a cubical all day. Never interact with your co-workers unless it's through messenger. -Limited room for actual growth.

Viewing 1 - 3 of 45 Reviews

Glassdoor has 48 CD Baby reviews submitted anonymously by CD Baby employees. Read employee reviews and ratings on Glassdoor to decide if CD Baby is right for you.