CapMetro Reviews

3.2

67% would recommend to a friend

(74 total reviews)

Dottie Watkins

82% approve of CEO

64% positive business outlook

CapMetro has an employee rating of 3.2 out of 5 stars, based on 74 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CapMetro employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

74 reviews
4.0
15 Jan 2026

Good company to work for

Recommend
CEO approval
Business outlook

Pros

The company offers a good work-life balance, allowing employees to maintain a healthy equilibrium between their professional and personal lives.

Cons

Decision making processes are slow.

2.0
9 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Strong public service mission Many employees care deeply about the work and the community Exposure to visible, strategic initiatives

Cons

The People & Culture (P&C) space is not a healthy or stable place to do strategic work. Direction changes constantly, even after work has been completed and delivered. Projects are often presented as “established” or “already decided,” only to be reopened later with little explanation. As a result, it’s hard to know what’s actually expected, what’s final, or what success looks like. Although the work is framed as strategic, guidance is inconsistent and often unavailable. Deliverables are redefined after the fact, and feedback doesn’t always reflect how direction evolved along the way. This makes it difficult to feel confident that finishing something will actually close the loop. Roles and accountability within P&C are unclear. You’re frequently told to go to your manager for clarity, even when that manager is new or still figuring things out themselves. At the same time, senior leaders continue to provide direction without clearly owning decisions or expectations. This creates a lot of urgency, but very little stability. The workload is heavy, and there’s an unspoken expectation to work long hours to keep up with shifting priorities. When direction changes again, that effort often goes unacknowledged, which leads to burnout over time. Psychological safety is low. Asking for clarity, pushing for alignment, or trying to hold leaders accountable can be taken negatively instead of being seen as part of doing responsible, thoughtful work.

Viewing 1 - 3 of 74 Reviews

Glassdoor has 87 CapMetro reviews submitted anonymously by CapMetro employees. Read employee reviews and ratings on Glassdoor to decide if CapMetro is right for you.