Lots of driving. Customers wait to repair equipment until peak season as a reactive stance. Some contracts (building/sites) are in such disarray, Band-Aids on top of Band-Aids. When its catastrophically down, broken or burned out....its hurry up and get the building back on line like yesterday mentality. Lots of turnover in the service department. Techs burned out. Work, Work, Work and What have you done for me lately approach from management.