Certis Reviews

— A COO who self‑nominates for awards while delivering results that would get most people performance‑managed. — Previously exited PAYCE Security as it drifted into insolvency. This is a pattern, not a coincidence. — Oversight so poor it’s now attached to a $162,000 FWC rostering case the company will lose without suspense. — Ego in excess; competence in deficit.

Employees have consistently reported bullying‑adjacent behaviour from senior leadership, especially the COO; described by staff as belittling, intimidating, and emotionally corrosive. The COO’s communication style is widely experienced as vicious rather than directive, creating a climate where staff feel targeted, unsafe, and constantly on edge. Psychosocial hazards are not isolated as employees describe patterns of public criticism, exclusion, and aggressive tone that leaves them anxious, distressed, and fearful of speaking up. Staff frequently report that the COO’s approach to conflict feels punitive, contributing to a culture where psychological safety is effectively nonexistent. HR processes are experienced as performative rather than protective, leaving employees feeling unshielded from harmful leadership behaviour. The cumulative effect is a workplace many employees describe as toxic, intimidating, and emotionally exhausting, with psychosocial harm embedded into daily operations.