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Close Brothers Reviews

Updated 4 July 2017
60 reviews

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3.3
StarStarStarStarStar
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Preben Prebensen
30 Ratings

60 Employee Reviews

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Pros
  • Great work life balance for an FS company (in 9 reviews)

  • Very flat structure - lots of access to senior leadership and a focus on innovation (in 5 reviews)

Cons
  • With quite a lot of change at the senior management level, progress through the ranks is slow (in 9 reviews)

  • Need more structure on career progression, opportunities limited unless you know the right people (in 5 reviews)

More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Administrator in Stoke-on-Trent, England
    Former Employee - Branch Administrator in Stoke-on-Trent, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Close Brothers part-time (More than a year)

    Pros

    Good management team
    Training and development opportunities
    Good reward systems in place

    Cons

    unfeasible targets set in certain months against other branches, needs to be more tailored towards individual branches to produce a more accurate account of performance
    high turnover of staff

    Advice to Management

    increase the use of advanced technology to support dealer network in line with competitors
    Make more realistic benchmarks to work towards


  2. "Great place if you work with the right team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst
    Former Employee - Analyst
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Close Brothers full-time (More than a year)

    Pros

    Great work life balance, free drinks every alternative Friday, good social activities, bake off, charity runs... the usual corporate perks, etc.

    Cons

    Not all senior managers are open to try new innovative solutions. I was offered a job which promised I implement a lot of new technologies but I did not get the opportunity. My team's senior management are happy with traditional methods and are afraid to change. I waited for about a year to use my core skills, kept asking my senior management team, but it did not happen. They kept saying let's not complicate things - what we are doing is close enough to advanced work, etc.. So I resigned.

    Advice to Management

    Don't recruit someone with a specific set of skills and make them work for something else.


  3. "Customer service associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in London, England
    Current Employee - Customer Service in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company really looks after their staff
    A lot of development opportunities however you just need to network with the right people

    Cons

    Pay is definitely not great for the job you do (however their is bonus).
    Internal career progression can be difficult

    Advice to Management

    Focus more on providing career development and the pay within business operations department


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury Business Operation Executive in London, England
    Current Employee - Treasury Business Operation Executive in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Close Brothers full-time (More than 3 years)

    Pros

    Bonus, good benefits - life insurance, health insurance, subsidised gym. Pension, study support, corporate discount, travel loans, subsidises bike benefit

    Cons

    None None None None None None None None None None None None None None None None None None None None


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Close Brothers (Less than a year)

    Pros

    Would definitely recommend Close Brothers as a place to work.

    Cons

    Despite being a great place to work, Close has a very bureaucratic culture.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Close Brothers full-time (More than a year)

    Pros

    Great work life balance for an FS company
    Good benefits
    Very flat structure - lots of access to senior leadership and a focus on innovation
    Has a 'small company' feel but with the benefits of working for a larger organisation (Free fruit, drinks trolley Fridays etc)
    Good at recognition e.g. employees of the month, birthday and thank you cards, Christmas presents etc
    Good bonuses

    Cons

    Technology / systems are a bit behind the curve (it's so complicated to process expenses that I generally don't bother!)

    Advice to Management

    Invest in better systems


  8. "Good to Start but no career progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Close Brothers full-time (More than 3 years)

    Pros

    I have worked at Close Brother for more than 3 years Its a good company to start and get some work experience

    Cons

    You will only get promotion if you become favourite of your boss regardless how hard working and good you are at work. You will get no appreciation for the good work you have done even if your productivity is excellent. Even HR department is not unbiased they work on the instructions of department heads. Overall not a good place to work for longer period of time.

    Advice to Management

    Top management should have this system in place where employees can tell them about any issues which should be kept secret and should not be disclosed to their bosses.


  9. Helpful (2)

    "Pretty good overall but they do underpay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Wimbledon, England
    Current Employee - IT Project Manager in Wimbledon, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Close Brothers full-time (More than a year)

    Pros

    There are some great people working across the bank. There are some great managers and there is a real desire to give a great customer experience.

    Cons

    With quite a lot of change at the senior management level, progress through the ranks is slow. Salaries are not as high as they are for equivalent jobs with competitors.

    Advice to Management

    Salary review.


  10. Helpful (1)

    "Customer Administration - Treasury"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Administrator in London, England
    Former Employee - Client Administrator in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Close Brothers full-time (Less than a year)

    Pros

    Colleagues can be great, the office is in a good location, departmental meetings with drinks afterwards (though they only happen once a month)

    Cons

    Management treat you like slaves with zero respect or appreciation.

    There is no consistency - the management and processes have changed multiple times in the last 3 years because they are patient enough to see anything through.

    Have a habit of changing job titles to make people redundant.

    Would rather pay agency fees and hire external applicants on higher salaries than promote internally and increase the internal staff members pay.

    Jobs are very much the same thing every day with little to no variety.

    Jobs are often sold as something different to what the employee will end up doing once they're hired.

    Advice to Management

    Show appreciation towards your employees and respect them.

    Close Brothers Response

    2 May 2017 – HRPM

    Thank you for taking the time to submit your review here. We would value a conversation with you to discuss your concerns further. Please contact our HR team on glassdoor.feedback@closebrothers.com


  11. "Serious change needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The asset finance guys were ok, well most of them.

    Cons

    The senior management in invoicing finance needs swapping out, it's an old boys club and the main guy is a bully.

    Advice to Management

    Group need to clear out the invoice finance management, especially right at the top.

    Close Brothers Response

    2 May 2017 – HRPM

    Thank you for taking the time to submit your review here. We would value a conversation with you to discuss your concerns further. Please contact our HR team on glassdoor.feedback@closebrothers.com


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