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Close Brothers Reviews

Updated 18 April 2017
51 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Preben Prebensen
24 Ratings

51 Employee Reviews

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Pros
  • There is a great work-life balance where innovation is encouraged (in 7 reviews)

  • Very flat structure and easy to get traction on ideas (in 4 reviews)

Cons
  • With quite a lot of change at the senior management level, progress through the ranks is slow (in 7 reviews)

  • Poor pay, little to no career progression (in 4 reviews)

More Pros and Cons

  1. "Great company in FS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager/PMO in London, England
    Current Employee - Senior Project Manager/PMO in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Close Brothers full-time

    Pros

    great culture, flat structure, very engaged

    Cons

    location of office, about the only one!


  2. Helpful (1)

    "Pretty good overall but they do underpay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Wimbledon, England
    Current Employee - IT Project Manager in Wimbledon, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Close Brothers full-time (More than a year)

    Pros

    There are some great people working across the bank. There are some great managers and there is a real desire to give a great customer experience.

    Cons

    With quite a lot of change at the senior management level, progress through the ranks is slow. Salaries are not as high as they are for equivalent jobs with competitors.

    Advice to Management

    Salary review.


  3. "Customer Administration - Treasury"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Administrator in London, England
    Former Employee - Client Administrator in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Close Brothers full-time (Less than a year)

    Pros

    Colleagues can be great, the office is in a good location, departmental meetings with drinks afterwards (though they only happen once a month)

    Cons

    Management treat you like slaves with zero respect or appreciation.

    There is no consistency - the management and processes have changed multiple times in the last 3 years because they are patient enough to see anything through.

    Have a habit of changing job titles to make people redundant.

    Would rather pay agency fees and hire external applicants on higher salaries than promote internally and increase the internal staff members pay.

    Jobs are very much the same thing every day with little to no variety.

    Jobs are often sold as something different to what the employee will end up doing once they're hired.

    Advice to Management

    Show appreciation towards your employees and respect them.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wimbledon, England
    Current Employee - Anonymous Employee in Wimbledon, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Close Brothers (More than a year)

    Pros

    Good career progression opportunities
    Exposure to leadership team
    Decent salaries and bonuses

    Cons

    Poor communication among departments
    Significant IT improvements needed to catch up with competition
    Bad work/life balance

    Advice to Management

    Invest in IT software. Expecting in-depth analysis without the necessary tools (Tableau, Anaplan etc) is not reasonable in 21st century.


  6. Helpful (3)

    "Destroyed morale, meritocracy my ****"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in London, England
    Current Employee - Analyst in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Close Brothers full-time (More than a year)

    Pros

    On the surface they're not doing a bad job; free fruit, drinks and snacks. Good social engagement and relatively flat structure, ambitious plans looking to the future...

    Cons

    ...but there are clearly problems when turnover's so high half the staff have been there less than a year. Lack of problem ownership, superficial, confused and misleading communications, blame culture, flat but dysfunctionally top heavy all chiefs and project managers but not nearly enough indians to follow through on those ambitious plans looking to the future....

    Advice to Management

    Stop, think, respect and invest in your most valuable resource (at all levels). There's a lot of fair, good and exceptional people growing weary of "holding on nervously to their seats".


  7. Helpful (1)

    "So So"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Applications Support Analyst in London, England
    Former Employee - IT Applications Support Analyst in London, England
    Doesn't Recommend
    Approves of CEO

    I worked at Close Brothers full-time (More than 3 years)

    Pros

    Small enough to be noticed

    Cons

    If you're stuck in the wrong team you're doomed

    Advice to Management

    Be careful who you put in senior management


  8. "Good place to work"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook

    I have been working at Close Brothers full-time (More than 3 years)

    Pros

    Lots of change across the organisation is creating opportunities for career advancement. Company is still at a good size where your efforts are noticed.

    Cons

    Very traditional business. Some decisions can take a long time to make because it is very consultative.


  9. "Big enough for you to grow, small enough to make an impact"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Close Brothers full-time (More than 3 years)

    Pros

    Good culture and people - encourages fundraising, good range of benefits and social activities
    Everyone works hard, but not crazy hours like some other banks
    Relaxed but professional environment
    Good career development opportunities - I've been given the chance to move roles and take on new projects to broaden my experience
    Feels like a safe place to be in the current market

    Cons

    Still catching up in terms of technology and communication
    Management could be more transparent

    Advice to Management

    Some are really good at getting out and seeing people, others are less so


  10. Helpful (1)

    "CBPF - Great place to work!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wimbledon, England
    Current Employee - Anonymous Employee in Wimbledon, England
    Recommends
    Positive Outlook

    I have been working at Close Brothers (Less than a year)

    Pros

    - Great people, fully focused towards making Broker/Business/Company success
    - Refreshing atmosphere specially coming from high street banks which is so much tied up with governance/red tape
    - Senior management approachable & supportive

    Cons

    - Few key roles are not yet filled


  11. Helpful (3)

    "Huge upheaval as new CIO arrived"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    None to recommend for time in question

    Cons

    everyone overwhelmed and entrenched in their
    position. Difficult to do justice to one's remit as an external contractor. Senior management feared by all. A minority of long established contractors allowed to keep information to themselves and operate obstructively.

    Advice to Management

    Engage more with your direct reoprts and increase head count to match your IT capability ambitions.


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