Close Brothers Reviews | Glassdoor.co.uk

Close Brothers Reviews

Updated 9 January 2019
105 reviews

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3.5
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Preben Prebensen
52 Ratings

Employee Reviews

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Pros
  • "Good work life balance and flexible working options" (in 16 reviews)

  • "great culture, flat structure, very engaged" (in 7 reviews)

Cons
  • "With quite a lot of change at the senior management level, progress through the ranks is slow" (in 11 reviews)

  • "Lack of career progression in current role" (in 7 reviews)

More Pros and Cons

  1. "Brilliant place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Current Employee - Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Close Brothers full-time (More than 5 years)

    Pros

    Strong leadership team, lots of consultation with employees at all levels. (Employee engagement survey taken v. seriously)
    Nice size, easy to add value and a flat management structure
    Good work life balance and flexible working options
    Well supported to develop professionally and personally

    Cons

    Internal communications could be better


  2. "Treasury banking opertions executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury Banking Operations Executive in London, England
    Current Employee - Treasury Banking Operations Executive in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Close Brothers full-time (More than 3 years)

    Pros

    fairly decent bank to work for

    Cons

    career development slow at times

  3. Helpful (1)

    "Business Operations Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Close Brothers full-time

    Pros

    My job at Close Brothers Premium Finance was my very first office job.
    My job role was a Business Operations Administrator.
    The managers were flexible and the company had a good structure in place, which made me feel valued.

    Cons

    I felt that from January 2015 to May 2016 there wasn't many opportunities for progression within the company.


  4. "Great history, Uncertain future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Current Employee - Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Close Brothers full-time (More than 5 years)

    Pros

    CBG has a phenomenal HISTORY of sustainable, profitable growth coupled with its HERITAGE of championing entrepreneurs and small businesses in the UK.

    Cons

    Growing concerns among staff of an excessive focus on quarterly results without any clear strategy or investment in the future. Clear instances of over reliance on past performance as an indicator of future success. Concern among staff that the number of recent changes/exits among senior management and business units, reflecting disagreement about the future direction of the Group, particularly as staff view many recent appointments by Risk/Credit as appointing allies, rather than talent in the industry, thus avoiding challenge on the status quo.

    Advice to Management

    Difficult to say. The courage to listen to all voices without putting them down - recognition that junior staff want to be a part of the future and that they will do whatever it takes to make CBG the best place to work and succeed. Stop making token efforts in this regard and really empower staff by encouraging the challengers as well as those who simply. Strike a better balance between commercial ambition and risk management. Realise that diversity isnt just about gender, especially if those men and women are from the same corporate backgrounds with the same ideas, experience and beliefs.


  5. "Business Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Operations Administrator in Wimbledon, England
    Current Employee - Business Operations Administrator in Wimbledon, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Close Brothers full-time (Less than a year)

    Pros

    - Great progression and support from managers

    Cons

    - Little opportunity for socialising within teams


  6. Helpful (2)

    "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Close Brothers full-time

    Pros

    Free fruit and decent location

    Cons

    Massive staff turnover. No progression. Loads of backstabbing. Negative attitudes with all lines of management. Big blame culture.


  7. Helpful (2)

    "Mixed feelings"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Close Brothers full-time

    Pros

    Close Brothers are good at having team and annual events

    Cons

    Unfortunately if you don't fit into the 'gentlemans club', your credits don't count, its very much who you know and not what you know. Quite old school in its behaviours and flexible working is not trusted or encouraged.

    Advice to Management

    Look at why staff turnover is so high

  8. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in London, England
    Current Employee - Project Manager in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Close Brothers full-time (More than 3 years)

    Pros

    Friendly, not over pressurised environment. Good hours and benefits

    Cons

    Many processes heavily manual. Currently undergoing huge internal change to correct this


  9. "Great company to develop at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Close Brothers full-time

    Pros

    Lots of opportunity to develop
    Open culture with great employees
    Flat structure

    Cons

    Salary not as high as some competitors


  10. Helpful (2)

    "Total waste of time - avoid like the plague!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Close Brothers full-time

    Pros

    (1) Free fruit platters every morning;
    (2) Free tea and coffee;
    (3) Free Friday night drinks;
    (4) Compensation in line with marketplace.

    Cons

    (1) Very high attrition rate (both voluntary and involuntary) across all levels and all qualities;
    (2) Highly fragmented organisation with each business unit contradicting the other business units;
    (3) Highly accusatory management who are very quick to point the finger without understanding the environment the employee is working in;
    (4) Quick to give feedback but won't take feedback on board - the employee has no voice;
    (5) HR support is non-existent;
    (6) Management turn blind-eye to bullying;
    (7) Lack of defined processes;
    (8) Out-dated IT;
    (9) Over-worked staff with low morale;
    (10) Insecure working environment with lots of restructures;
    (11)No clear direction.

    Advice to Management

    Senior management is very much an old boys' club. They should pay particular attention to middle management who leave a lot to be desired - why are so many people going? What are you doing to push them away (voluntary exits)? Where are the flaws in your recruitment process if you are recruiting the wrong skill-set (involuntary exits)? There is a lot of bullying present and, regardless what middle management tell you, the employee has no voice. Middle management are blaming the more junior ranks for their own shortcomings to protect themselves and not allowing them to express opinions and consequently middle management are seriously misleading senior management and de-motivating the more junior employees. A toxic environment and not one I could recommend to others.